- Managed the launch of Facebook Page for the company.- Designed logos and posters for promotional materials.- Provided customer service support to clients to maintain B2C relationship- Assist with invoicing and payroll processing, including verifying and entering employee time sheets- Drafted and edited professional documents, ensuring accuracy and clarity- Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication.

Assistant Transaction Coordinator at Fulton Grace Realty • Dec 2021-Jan 2023- Successfully completed virtual assistant training focused with a focus on real estate.- Corresponded with real estate agents via email to address missing documents, signatures, or required information for approval.- Reviewed up to 100 listings daily during peak season.- Processed transactions accurately and efficiently, resulting in a quicker transaction processing time for realtors and their clients.- Maintained meticulous records to track transactions effectively.- Evaluated and made decisions on submitted deals from real estate agents.- Utilized the MLS (Multiple Listing Service) to edit listings and collect information on FGR's agent listings.- Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status.

- Developed customer service scripts to ensure consistent customer service across all customer service channels.- Resolved customer issues and complaints quickly and professionally in order to maintain B2C relationship.- Managed social media accounts such as Facebook and Instagram.- Organized and hosted 20+ webinars, conferences, and trainings between 2020-2021- Grew the customer base through establishing 12 strategic partnerships and outbound activities with organizations.- Founded and managed the STEM Educators Philippines Facebook group with over 800 members- Created and shared 12 marketing posters monthly on social media, leading to a 64% increase in Facebook page followers and 63% increase in page likes.- Exceeded projected new customer acquisition for 2020 by 114%.- Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date.- Assisted in enhancing website design to be more user-friendly and edited website content for SEO and organic search visibility for website pages.

Related ExperienceDistributed Proofreaders is a web-based method to ease the conversion of Public Domain books into e-books. Once a book is accomplished, it is then submitted to the Project Gutenberg archive. This work is continuously accomplishing due to its inherent purpose in preserving the literary history of the world in a freely available form for everyone to use. tasks:- scan page image and match to corresponding OCR text on a single web page.- smooth read final e-text by marking possible errors and returning it to the PPer.

- Identified and corrected inconsistencies in usage, grammar, and punctuation.- Verified accuracy and completeness of content by cross-checking sources.- Ensured documents adhered to company style guides, brand guidelines, and industry standards.- Monitored and tracked progress of multiple projects to ensure timelines were met.

- Created a communications report for HK Strategies’ Sydney Office through interviews and an online survey. The report was in purpose of accomplishing an assessment for an Organizational Communication course at The University of Sydney for my master’s degree in publishing.

- Assisted finance managers and vice president.- Maintained an organized filing system for the office, resulting in improved efficiency and accuracy.