Andrea is an operations expert and customer focused professional who has worked in the UK higher education sector for over 30 years. Having held a number of Directorate level roles at UCAS Andrea is now an Education Consultant working with universities and schools, specialising in leading and advising on change initiatives. Before leaving UCAS in 2013 Andrea was Director of Relationship Management responsible for the successful creation and management of a specialised team to support the universities and colleges in their membership of the UCAS schemes. Prior to that position Andrea took a key role in the Admissions Process review carried out by the organisation and subsequently, as Director of Implementation, lead on the introduction of substantial changes to the admissions process with the key objective of improving the customer experience for applicants, advisers and institutions. Throughout her career Andrea has successfully participated in a variety of consultative groups for example the Delivery Partnership Steering Group from 2006, has contributed to many sector conferences e.g. ‘Decisions at 18 2013’ and taken part in information events in the UK and worldwide for example British Council Education UK Exhibitions. Through such events Andrea has become recognised as able to provide an authoritative and well-informed view of the UK education sector relevant to the audience be it higher education providers, students, schools, colleges or government departments and agencies.