Served as Business Operations Manager responsible for providing direction to our Customer Service team. Maintained responsibility for working on special projects and coordinating information between customers and vendors. Handled escalated customer service issues with deliveries, special tooling projects, and sensitive customers. Worked with President on business-oriented decisions, maintained sales reports, handled IT, accounting and other personnel-related matters. Developed Core Values and updated Vision statement with ownership team.

Served as Customer Service Manager responsible for providing direction to Business Operations, Customer Service & Engineering Teams. Maintained responsibility for working on special projects and coordinating information between customers and vendors. Handled escalated customer service issues with deliveries, special tooling projects, and sensitive customers. Developed policies for shipping, returns & deliveries. Worked with National Sales Manager & President to maintain sales reports.

Defined project deliverables and monitored task status as Project Manager. Drafted action plans and directed meetings with department executives to review project status and proposed changes. Worked with customers to draft project schedules and plans. Monitored team progress and enforced project deadlines. Served as single point of contact for project scheduling and changes.

Served as Marketing Assistant responsible for designing and developing various marketing materials and collateral for principals and sales team. Worked with commercial lines to develop targeted marketing pieces with focus on driving new business revenue.

Provided leadership as Marketing Assistant / Inside Sales Associate responsible for designing and creating marketing materials for sales meetings, trade shows, and customers. Quoted prices, credit terms, and requested information. Maintained responsibility for responding to customer inquiries. Assisted with pre-show and post-show activities at IMTS. Developed spreadsheets to improve inventory management and reporting accuracy. Implemented new process improvements to drive operational efficiency.

Served as Marketing Assistant designing marketing materials. Worked with programmers to create targeted sales literature to present to police departments. Collaborated cross-functionally to ensure marketing activities aligned with organization objectives.

Provided support as Implementation Consultant working with customers to determine individual requirements for warehouse management software. Coordinated customer requirements with programmers to develop custom solutions. Traveled to customer sites for installations and training. Held training for software users. Resolved programs for customers, warehouses, and carriers

Served as Marketing Assistant / Systems Coordinator responsible for designing and creating marketing materials for sales meetings and company executives. Coordinated installation of software systems and collaborated on design and implementation of new features. Maintained responsibility for reviewing customer orders and manually entering data into a centralized database. Manually created shipments, assigned carriers, and dispatched shipments according to internal procedures Coordinated communication and workflow as a liaison between logistics, carriers, and customers for shipments. Produced bills of lading and updated shipment status information to ensure accurate customer data in database