Gather requirements and manage project development cycles for software built for international compliance. Help provide training and end-user support for two additional software products.

Worked with three departments to help coordinate overhaul of prominent public-facing websites. Gathered and refined requirements, advised site owners, worked with developers.

• Gathered requirements and iterate designs for finance, support, facilities, and volunteer scheduling solutions. • Conducted discovery and analysis for client's mobile strategy and content management strategy • Documented & optimized business processes, new requirements, and data-sharing

• Analyze business and software needs for facilities maintenance, human resources, reporting, and event management• Work with stakeholders and developers to draft and manage requirements for Agile development of web applications• Document & optimize business processes, new requirements, and data-sharing

Managed design and development of a suite of 25 knowledge management tools (built in MOSS 2007, Captivate, NewsGator ECCO, and HTML/Flash) for an award-winning governmental corporate university• Recognized for contributions to successful launch of naval acquisition knowledge resource • Designed and conducted usability testing for 1 large-scale portal, 1 domain-specific encyclopedia, and ~3 small interactive job aids. Wrote protocols & instruments, trained testing team • Published article in acquisition periodical • Developed requirements with faculty, University leadership, external stakeholders, program staff, and developers; prototyped, developed, and tested tools; and established business processes for maintenance• Estimated costs, supported rebid, managed budget and schedules, and balanced resources and priorities• Helped revise 3 University-published guidebooks, and gave 2 conference presentations

Designed, built, and tested approximately 30 interactive Captivate-based software simulations for training military explosive ordnance disposal units to use field kits. Conducted usability testing and designed realistic simulations of field scenarios.

Design web-based training and integrated performance support for software roll-out, government acquisition, and business needs

Worked on multidisciplinary team to design SCORM-conformant user interface for web-based archive of digital-media based language lessons.

Designed organization-wide handbook of e-learning to guide non-designers through instructional design process. Helped design e-learning templates and SCORM player interface.

Trained users of educational software and resolved technical problems for customers in Northern California. Recouped at-risk client accounts during site visits.