Responsibilities:● Planned, coordinated, and led the proper execution of projects, ensuring objectives, schedule, budget, and expected outcomes are met. Collaborate with IT, Support, and Operations to align implementations with business priorities, meeting deadlines and delivery quality.● Monitor project progress, identify plan deviations, and take corrective actions to ensure successful project completion. Control and assess change management feasibility.● Facilitate effective communication and collaboration among project team members, clients, stakeholders, and suppliers to ensure alignment of interests and successful project delivery.Achievements:● Successfully documented and systematized the tracking and execution of multiple concurrent projects, centralizing information, automating activities, KPI tracking, and facilitating documentation following the PMI model, resulting in a 90% decrease in operational time.● Designed an evaluation methodology for key company suppliers, leading to service improvements and approximately 15% monthly cost reduction.

Responsibilities::● Supervise the lifecycle of technical projects from initialization to implementation, ensuring initial objectives are met, and quality standards are maintained, with deliveries in line with the initial plan.● Facilitate effective collaboration between development teams, IT, internal and external stakeholders, and functional leaders to align objectives and resolve project issues.● Develop requirements for new implementations and design processes supporting activities required to meet client requirements for assigned projects, identifying possible risks and designing controls to mitigate them.● Maintain the document management system, ensuring timely access to relevant information, and tracking incidents for informed decision-making and audit compliance.Achievements:● Reduced unexpected changes in project execution and last-minute change-associated costs by 95% through effective communication and close collaboration with departmental functional leaders.● Successfully configured the new IT service desk (JIRA), including flow setup, service level agreements, client portal activation, and KPI presentation in Power BI, optimizing operations and increasing customer NPS by 60%.

Responsibilities:● Administer and maintain digital platform configurations, ensuring infrastructure coherence and security. This involves setting parameters, adjusting permissions, assigning access, and ensuring configurations align with best practices and compliance requirements, minimizing security risks, and ensuring service continuity.● Enhance user experience on digital platforms by analyzing metrics, identifying areas for improvement, and implementing solutions to increase usability and user satisfaction.● Design and execute improvement and automation projects in Office 365 applications to minimize administrative operation times.Achievements:● Significantly reduced technical support cases by implementing effective error analysis strategies and stabilizing digital platforms. Established a proactive monitoring and analysis system that accurately identified cases requiring development intervention to stabilize or enhance platforms.● Designed and executed technology tool training programs, resulting in a significant decrease in recurring support cases due to user knowledge gaps.

Responsibilities:● Supervise and coordinate the planning and execution of ERP migration, including initial data loading and parameterization.● Work closely with the team, organization departments, and ERP providers to ensure a successful implementation.● Ensure the ERP system has reliable inventory and financial information, involving regular data validation, inventory and financial transaction reconciliation, and proactive measures to correct discrepancies and ensure real-time information accuracy.Achievements:● Carried out an equipment update campaign and a comprehensive review of the organization's infrastructure. This achievement resulted in a faster and more efficient accounting system, improving productivity and user satisfaction while minimizing interruptions in accounting operations.● Successfully achieved full system synchronization, ensuring consistency and accuracy between initial load information, real inventory information, and subsequent accounting information.