Andrea Restrepo Franco Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

Miami, Florida, United States

Manizales, Caldas, Colombia

• Responsibilities:
• Planned, coordinated, and led the proper execution of projects, ensuring objectives, schedule, budget, and expected outcomes are met. Collaborate with IT, Support, and Operations to align implementations with business.
• Monitor project progress, identify plan deviations, and take corrective actions to ensure successful project completion. Control and assess change management feasibility.
• Facilitate effective communication and collaboration among project team members, clients, stakeholders, and suppliers to ensure alignment of interests and successful project delivery.Achievements:
• Successfully documented and systematized the tracking and execution of multiple concurrent projects, centralizing information, automating activities, KPI tracking, and facilitating documentation following the PMI.
• Designed an evaluation methodology for key company suppliers, leading to service improvements and approximately 15% monthly cost reduction.

Manizales, Caldas, Colombia

• Responsibilities::
• Supervise the lifecycle of technical projects from initialization to implementation, ensuring initial objectives are met, and quality standards are maintained, with deliveries in line with the initial plan.
• Facilitate effective collaboration between development teams, IT, internal and external stakeholders, and functional leaders to align objectives and resolve project issues.
• Develop requirements for new implementations and design processes supporting activities required to meet client requirements for assigned projects, identifying possible risks and designing controls to mitigate them.
• Maintain the document management system, ensuring timely access to relevant information, and tracking incidents for informed decision-making and audit compliance.Achievements:
• Reduced unexpected changes in project execution and last-minute change-associated costs by 95% through effective communication and close collaboration with departmental functional leaders.

Manizales, Caldas, Colombia

• Responsibilities:
• Administer and maintain digital platform configurations, ensuring infrastructure coherence and security. This involves setting parameters, adjusting permissions, assigning access, and ensuring configurations align with.
• Enhance user experience on digital platforms by analyzing metrics, identifying areas for improvement, and implementing solutions to increase usability and user satisfaction.
• Design and execute improvement and automation projects in Office 365 applications to minimize administrative operation times.Achievements:
• Significantly reduced technical support cases by implementing effective error analysis strategies and stabilizing digital platforms. Established a proactive monitoring and analysis system that accurately identified.
• Designed and executed technology tool training programs, resulting in a significant decrease in recurring support cases due to user knowledge gaps.

Perímetro Urbano Manizales, Caldas, Colombia

• Responsibilities:
• Supervise and coordinate the planning and execution of ERP migration, including initial data loading and parameterization.
• Work closely with the team, organization departments, and ERP providers to ensure a successful implementation.
• Ensure the ERP system has reliable inventory and financial information, involving regular data validation, inventory and financial transaction reconciliation, and proactive measures to correct discrepancies and ensure.
• Carried out an equipment update campaign and a comprehensive review of the organization's infrastructure. This achievement resulted in a faster and more efficient accounting system, improving productivity and user.
• Successfully achieved full system synchronization, ensuring consistency and accuracy between initial load information, real inventory information, and subsequent accounting information.

Quito, Ecuador

Business Intelligence Specialization

Electronic Engineer