Andrea Restrepo Email & Phone Number

Madrid, Es

Community Of Madrid, Spain

Community Of Madrid, Spain

Office Operations Oversight: Manage office maintenance, restocking of supplies, equipment, and repairs while coordinating with IT and vendors for efficient operations.Administrative Support and Budget Oversight: Schedule meetings, manage office policies, assist with new hire onboarding, and handle vendor negotiations while ensuring accurate budget reporting and timely payments.Event Planning and Visitor Relations: Plan office events, provide visitor support, and address employee queries on office management issues. Maintain effective communication with facility management vendors.

Bogotá, Capital District, Colombia

Transformed Organizational Culture: Developed and implemented tailored change management strategies for clients, resulting in an increase in employee engagement and performance improvement.Enhanced Team Effectiveness: Structured and executed workshops focused on personal and professional development, leading to an increase in teamwork collaboration and leadership skills.

Bogotá, Capital District, Colombia

Enhanced Executive Operations: Coordinated migratory, relocation, and admission processes, managed schedules, travel, documents, and expenses, and served as a liaison between the Presidency and company departments, suppliers, and clients.Supported Compensation Management: Supported the compensation and benefits area by calculating bonuses and variable salaries, and controlling KPIs.Provided Strategic Business Support: Analyzed business and market information and monitored special projects and initiatives, contributing to improvement in strategic decision-making.

Bogotá, Capital District, Colombia

Streamlined Regional Operations: Coordinated administrative and information needs for managers and teams across Colombia, Venezuela, Central America, and the Caribbean, enhancing regional efficiency.Optimized Sales Performance: Led territory planning, quota assignment, and performance management for the North Region, resulting in an increase in sales productivity through effective KPI and dashboard analysis.Enhanced Forecast Accuracy and CRM Support: Directed the forecast process for the cloud solutions team, managed CRM systems, and supported the sales force, improving forecast accuracy and process efficiency.

Bogotá, Capital District, Colombia

Managed Tax Busy Season Operations: Coordinated administrative tasks and oversaw a team of over 15 members for three busy seasons, handling information for 800-1,000 assignees and managing 50+ client policies, resulting in a 20% increase in efficiency.Optimized Expatriate Assignment Processes: Streamlined daily operations for expatriate assignments, including tax briefings, compensation support, and Colombian Income Tax Return filings, achieving a 98% on-time filing rate and superior customer service.Improved Client Proposal and Billing Accuracy: Issued client proposals, prepared time budgets, and controlled billing processes, enhancing service accuracy and supporting managers with administrative tasks.Enhanced Global Client Communication: Acted as a liaison between EY offices worldwide and external clients, resolving contractual and service requirements, and improving status reporting efficiency by 25%.

Bogotá, Capital District, Colombia

Increased Operational Efficiency: Rotated through Vice-Presidency areas, supported execution, and provided feedback for process improvements, resulting in increased operational efficiency within 6 months.Enhanced Strategic Planning and ERP Implementation: Supported the Productivity area in strategic planning, knowledge management, and Oracle R12 ERP implementation.Boosted Employee Engagement and Skills: Produced “Tendency Magazine” on global shared services centers, contributed to “Climate Team” strategies, and developed a training program on effective presentations, increasing employee engagement.