Office Operations Oversight: Manage office maintenance, restocking of supplies, equipment, and repairs while coordinating with IT and vendors for efficient operations.Administrative Support and Budget Oversight: Schedule meetings, manage office policies, assist with new hire onboarding, and handle vendor negotiations while ensuring accurate budget reporting and timely payments.Event Planning and Visitor Relations: Plan office events, provide visitor support, and address employee queries on office management issues. Maintain effective communication with facility management vendors.

Transformed Organizational Culture: Developed and implemented tailored change management strategies for clients, resulting in an increase in employee engagement and performance improvement.Enhanced Team Effectiveness: Structured and executed workshops focused on personal and professional development, leading to an increase in teamwork collaboration and leadership skills.

Enhanced Executive Operations: Coordinated migratory, relocation, and admission processes, managed schedules, travel, documents, and expenses, and served as a liaison between the Presidency and company departments, suppliers, and clients.Supported Compensation Management: Supported the compensation and benefits area by calculating bonuses and variable salaries, and controlling KPIs.Provided Strategic Business Support: Analyzed business and market information and monitored special projects and initiatives, contributing to improvement in strategic decision-making.

Streamlined Regional Operations: Coordinated administrative and information needs for managers and teams across Colombia, Venezuela, Central America, and the Caribbean, enhancing regional efficiency.Optimized Sales Performance: Led territory planning, quota assignment, and performance management for the North Region, resulting in an increase in sales productivity through effective KPI and dashboard analysis.Enhanced Forecast Accuracy and CRM Support: Directed the forecast process for the cloud solutions team, managed CRM systems, and supported the sales force, improving forecast accuracy and process efficiency.

Managed Tax Busy Season Operations: Coordinated administrative tasks and oversaw a team of over 15 members for three busy seasons, handling information for 800-1,000 assignees and managing 50+ client policies, resulting in a 20% increase in efficiency.Optimized Expatriate Assignment Processes: Streamlined daily operations for expatriate assignments, including tax briefings, compensation support, and Colombian Income Tax Return filings, achieving a 98% on-time filing rate and superior customer service.Improved Client Proposal and Billing Accuracy: Issued client proposals, prepared time budgets, and controlled billing processes, enhancing service accuracy and supporting managers with administrative tasks.Enhanced Global Client Communication: Acted as a liaison between EY offices worldwide and external clients, resolving contractual and service requirements, and improving status reporting efficiency by 25%.

Increased Operational Efficiency: Rotated through Vice-Presidency areas, supported execution, and provided feedback for process improvements, resulting in increased operational efficiency within 6 months.Enhanced Strategic Planning and ERP Implementation: Supported the Productivity area in strategic planning, knowledge management, and Oracle R12 ERP implementation.Boosted Employee Engagement and Skills: Produced “Tendency Magazine” on global shared services centers, contributed to “Climate Team” strategies, and developed a training program on effective presentations, increasing employee engagement.