Andrea helps clients with organization-wide efforts to increase their effectiveness and achieve their strategic goals. TRG. Inc's services include strategic planning, executive and leadership development, managing change, team building, organization assessments, human resources assessment and planning, and collaboration. Since joining TRG in July 2018, she has worked with a variety of clients including Georgia Legal Services Program, Resilience Food Security (USAID), and the Office of U.S. Foreign Disaster Assistance (OFDA).

Manages the Master Teacher Leadership Development Programs

Organizational Development: Developed and implemented customized coaching and mentoring programs to motivate and support individuals, executives and business owners to achieve goals in a variety of areas including work/life balance, career development, goal setting, strategic planning and behavioral management. Facilitated group coaching sessions for individuals with common goals. Created individual development plans for clients to clarify goals, uncover challenges and detail execution strategies. Developed tools and assessment to track progress, quantify results, provide feedback, share expectations, identify progress, and close gaps. Training & Education: Utilized instructional system design to design, develop and deliver customized courses and workshops utilizing adult learning methods to increase learning and retention and improve personal and professional performance for targeted individuals within corporate, government, non-profit and community based organizations. Assisted client’s representative in project scope definition to ensure accuracy and timeliness of deliverables. Developed customized learning aids, workbooks and course materials to complement courses for DOD, chambers of commerce, business development centers, religious organizations, educational institutions, and career counseling centers. Leadership: Directed clients in benchmarking of best practices as part of overall quality improvement initiatives. Collaborated with health professionals to create and implement a program focused on a holistic approach to work/life balance. Assisted corporations and non-profits by providing training and leadership resources to promote cultural change and organizational process improvement. Conducted weekly meetings to develop strategies, monitor projects progress, outline risks, detail action plan and gain buy-in from stakeholders. Facilitated off-site leadership meetings to hash out vision statement, objectives, strategy and tactical plans.

Organizational Development: Conducted client assessments, developed strategies, performed gap analysis and implemented solutions to increase organizational effectiveness on cutting edge technology products and overcome problems. Facilitated group sessions and developed customized training programs, incorporating client’s business drivers and goals, to allow key stakeholders to improve performance. Collaborated with technical staff and subject matter experts determining relative costs/benefits of potential actions in order to propose win-win solutions. Provided client with coaching and facilitation to ensure smooth transition of implementation phase. Employed root cause analysis, brainstorming, and hypothesis testing techniques to resolve client problems. Training & Education: Collaborated with key stakeholders to understand skill gaps and design train-the-trainer programs to support organization-wide deployment of products. Conducted distance learning training for remote client sites utilizing online, audio and video resources. Conducted off-site client senior level strategic partnership meetings at AT&T Labs in New Jersey to provide training on company’s wide array of product offerings. Developed customized technical workbooks for decision makers to support training and overview sessions. Leadership: Coordinated teambuilding modules which developed and implemented strategic plans. Developed forecasts and projections to exceed company’s expectations resulting in recognition as a top performer and assignment as mentor/coach for new associates. Provided individual management coaching and mentoring for new associates providing structures, job related tools and knowledge transfer to minimize time required for development. Sustained business success by demonstrating a broad range of leadership skill including motivating team toward a common goal, communicating with internal and external senior level executives, strategic planning and tactical executing.

Organizational Development: Provided OD, instructional design, and project management to sales center associates to meet training requirements to improve core competencies. Coached associates being assessed for promotion to Client Business Manager. Directed the sales leadership team in the areas of recruiting, hiring, skills enhancement, performance management and a salary treatment. Coordinated with Group Sales Managers to fulfill HR requests, skill improvement requirements, and individual learning plan development. Coordinated with western region HR managers for consistency in company’s policies and procedures, performance measurements and reward programs. Training & Education: Assessed and monitored individual performance and skill gaps to make recommendations training program improvement and enhancements. Worked with associates to identify learning objectives, determine skill gaps and develop individual learning plans. Utilized pre-and post-testing and benchmarking to determine associate’s level of competency and improvement. Directed HR managers in the development of individual development plans for sales center associates. Developed customized workbooks and documents used during leadership team quarterly meetings. Leadership:Determined root cause of errors using trouble shooting skills; found innovative and creative solutions using critical thinking, logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches. Focused on continuous improvement by incorporating feedback from leadership team into new operations and HR processes.