Andrea serves as an integral member of the sales team at Aqia Aerospace, LLC, where she oversees various platforms including SkySelect, AeroExchange, and direct customer emails. Her responsibilities encompass:• Cultivating and nurturing relationships with airline representatives and vendors, fostering strong partnerships.• Conducting on-site visits to local customers to understand their needs and effectively present the company's services.• Handling the quoting process for all RFQs received from customers, conducting thorough research on parts and vendors.• Profciently managing quoting platforms such as SkySelect and AeroExchange.• Demonstrating exceptional multitasking abilities by managing purchase orders, sales orders, and engaging in discussions with buyers for status updates, ensuring customers are consistently informed.• Providing round-the-clock support to customers, including responding to calls or emails outside of regular business hours when necessary.

My professional strengths encompass a range of critical skills essential for driving success in various roles:Educational Proficiency: I excel at educating users on optimal SkySelect practices, enhancing their skills and satisfaction;Technical Support Expertise: With a knack for troubleshooting, I swiftly analyze and resolve issues, collaborating seamlessly with technical teams when needed;Efficient Process Management: I ensure seamless management of automatic SkySelect orders, promptly addressing discrepancies for streamlined operations;Exception Resolution: Bridging the gap between Operations and buyers, I adeptly handle daily exceptions, fostering smoother collaboration;Customer Adoption and Support: I manage customer onboarding and support, ensuring positive experiences and integration into SkySelect;Project Management: Taking charge of implementations, I skillfully plan, execute, and monitor projects to achieve successful outcomes;

As a Specialist Andrea has the challenge to conduct strategic studies andprojections of the requirements, and inputs of allocations at the biggest Hangar inthe Latin America (Viracopos). She is the main responsible for reviewing,maintenance and standardization of process to support the planning team and thewarehouse. One of the most important tasks that she is involved with is the redeliveryof the aircrafts where she is the main responsible for the whole logistics andplanning of the parts using all the expertise that she gather through the years insupply chain.Key Accomplishments:Invited to participate of the very first redelivery from Azul to Brazilian Air Force(KC-30 project) being responsible to guarantee the delivery of the components,logistics to MRO in the United States, the contractual SLA with Brazilian AirForce and suppliers;

- Pool Program Airbus A320 and A330 account admin;- Pool Program E-195 E2 EIS and account admin;- AJW, ATR E-195 E1 pool programs;- In charge for ensuring daily Azul Component operational performance;- Management the interface with Manufacture and MROs to secure Azul satisfactions and Operations;- Committed to ensure the adherence to contract service level (operational, quality & cost performance) through KPIs;- Acting as an entry point for the Suppliers to follow the implementation of retrofit programs, liaising with the Retrofit Monitoring and Inventory team and escalating any issues;- Defining and prioritizing improvement plans, address issues and manage escalation;- Preparing operational inputs and participate to the regular Program Management Reviews;- Managing the interface with planning team to ensure that component requirements are known.

- Pool Program Airbus A320 and A330 account admin;- Pool Program E-195 E2 EIS and account admin during its first year;- AJW, ATR E-195 E1 pool programs;- In charge for ensuring daily Azul Component operational performance;- Management the interface with Manufacture and MROs to secure Azul satisfactions and Operations;- Committed to ensure the adherence to contract service level (operational, quality & cost performance) through KPIs;- Acting as an entry point for the Suppliers to follow the implementation of retrofit programs, liaising with the Retrofit Monitoring and Inventory team and escalating any issues;- Defining and prioritizing improvement plans, address issues and manage escalation;- Preparing operational inputs and participate to the regular Program Management Reviews;- Managing the interface with planning team to ensure that component requirements are known.

- Repair orders management (opening and follow up) - Contacting with suppliers, repair shops and OEMs - Focused on Embraer repair management project (following up contract, materials, repair orders and lead-time) - Set up and implementation of new processes for Embraer project - Heavy Check and Redelivery requisitions treatment for Embraer parts - Hard time planning requisitions treatment - Exchange orders with suppliers and core return process - KPIs establishment and presentation - Document analysis from suppliers and repair shops - Process improvement