Manage and oversee operations of the programs that run out of the transition house with a feminist framework.Support, assist, and direct front-line staff in the transition house; Ensure efficient operations, and advocate on behalf of the program. Assist the Director of Housing, with program development, hiring program staff, and community engagement.

Provide crisis intervention and ensure the safety and security of facility and clients.Coordinate efforts with other programs to support our clients.Maintain detailed records, logs and client files.Provide information, support, and advocacy in a non-judgmental manner, remembering that the clients needs come first and always Setting clear boundaries with clients.Being On-Call for emergencies and support staff on duty.Compile and process clients files and do Stats for the program.

• Prepared and delivered overtime, bonuses, vacations, paid and unpaid leave of absence, early leave, medical leaves, and scheduled changes biweekly reportsfor a large department, to ensure an appropriate salary;• Confirmed that legally mandated and optional deductions have been processed correctly;• Addressed queries about payroll-related issues and worked to resolve discrepancies in payments as a matter of urgency;• Supported dismissal and resignation process within operations, accounting,and HR departments;• Answered various questions and advised managers and employees on the impact of different leaves with unpaid/paid time off, workers’ compensation, and short-term and long-term disability benefits.

• Ensured customer satisfaction and provided professional customer support and client retention;• Provided accurate and appropriate information in response to customer inquiries;• Processed orders, forms, applications, and requests;• Acknowledged and resolved customer complaints;• Handled account queues ranging from 60 to 100 accounts daily.

• Acted as a point of contact among executives, employees, clients, and other external partners;• Managed information flow in a timely and accurate manner;• Managed executives’ calendars, set up meetings, and made travel accommodations and arrangements;• Organized and maintained the office filing system;• Racked Daily expenses and prepared weekly, monthly, and quarterly reports;• Formatted information for internal and external communication, like memos, emails, presentations, and reports.

• Welcomed guests and customers by greeting them, in person or on the telephone, answering or directing inquiries;• Managed petty cash and kept it on balance;• Maintained office supplies inventory; checked the stock to determine the inventory level and generated the purchase orders of the products needed;• Received and sorted daily mail.