Andréa Mannix Email & Phone Number

West Hempstead, Ny, Us

Port Washington, New York

Experienced Claims Manager with a demonstrated history of working in the medical device industry. Skilled in Microsoft Word, Sales, Customer Satisfaction, Sales Operations, and Sales Management

Port Washington, Ny

• Maintain communication with national counsel. • Discuss settlements with attorneys and claimants.• Delegate claims to my team for handling. • Arrange meetings with departments for training or keeping them informed. • Read, gather information, and make corrections to interrogatories and responses to production.• Counteroffer settlements with attorneys and claimants.

Port Washington, Ny

• Arrange and schedule audits for our factories overseas.• Log and maintain spreadsheet with scores, information, and updates.• Communicate scores with the factories and assist with their Corrective and Preventive Action (CAPA) plans.• Maintain online database with all retail products and add information regarding batteries included in certain units.

Port Washington, Ny

• Contact claimant’s to gather information in regards to their alleged claim.• Send information to insurance carrier for evaluation.• Discuss settlements with attorneys and claimants.• Read, gather information, and make corrections to interrogatories and responses to production.

Port Washington, Ny

• “Go to” for approximately 25-30 people.• Lead team through any difficult situation and made decisions to help satisfy the customers needs.• Responsible for helping to keep call volume manageable and keeping the team well tasked.• Encourage and empower our customer service reps. to make their own choices and teach them the keys to the business.• Reviewed call scores with each rep. at the end of the month and suggest ways to improve for the following month.

Port Washington, Ny

• Answer approximately 60-100 calls per day.• Place orders over the phone for customers.• Assist consumers in finding information on our products.• Send emails to customer with information regarding orders. • Maintain monthly call score of 95% or better.

East Meadow, Ny

• Created a happy and fun environment for customers to want to bank.• Made sure to be efficient and smile while handling long lines.• Helped train new employees on the privacy procedures.• Approved colleagues transactions over a certain amount of money withdrawal.

Westbury, Ny

• Made cold calls to local businesses to see if they needed/wanted new technology.• Setup business calls to have consultants go out to a persons business for an estimate.• Sold upscale products to customers looking for a higher end product.

Westbury, Ny

• Paged to departments in need of help and offered assistance.• Flexed knowledge of each department and item in order to create the best customer experience.• Walked around the store to make sure no other departments needed help.• Train new employees on the basics of each department.

Westbury, Ny

• Ring up customers and be sure the line moved quickly.• Offer protection plans for certain products.• While in gaming ask customers if they needed assistance and offered my help.• Organized and re-stocked the area.

Associate Of Arts And Sciences - Aas, Legal Assistant/Paralegal, 3.75

Activities and Societies: Phi Theta Kappa

Theatre/Theater, 3.8

•Sung in the school choir

Musical Theatre, 3.8

•Sung in the school choir. •Played in the school orchestra.