Andrea Hogan Email & Phone Number

Margaret River

Working on behalf of the company's most lucrative account as an extension of the client's Human Resources department, by managing a headcount of 60 long-term assignment based positions in a technical call centerManaging multiple accounts with unique requirements by establishing and meeting client expectations while ensuring contact compliance and mitigation of co-employment issuesManage employee in developing and implementing process improvement initiatives specific to the End… Show more Working on behalf of the company's most lucrative account as an extension of the client's Human Resources department, by managing a headcount of 60 long-term assignment based positions in a technical call centerManaging multiple accounts with unique requirements by establishing and meeting client expectations while ensuring contact compliance and mitigation of co-employment issuesManage employee in developing and implementing process improvement initiatives specific to the End User Services organizationProvide training to multiple On-site Supervisors and act as a mentor to On-sites both in Canada and the United StatesTactical negotiation of compensation utilizing a proven combination of human resources and sales strategy, ultimately increasing the Kelly Services' revenueCreate month analysis of attrition and develop action plans to circumvent turnover Use a consultative method for retention and recommendation to both the customer and employeesParticipate in the development of employee's careers through monitoring agents individual performance and providing effective coaching and feedbackAssist in various mass recruitment initiatives in partnership with the IBM dedicated branchIdentify business opportunities by matching the company's capabilities to the clients needsManage the order life cycle by conducting quality controls, order extensions, pay/bill upgrades, and documentation of all pertinent employee activity in Kelly's internal employee database Show less

Filled temporary staffing needs after hours for a variety of branches and their customers in a call centre environmentDeveloped customer relationships with sound knowledge and understanding of their needs and Kelly's capabilitiesTracked order activity and call volume to generate reports

Participated as part of the HR team by providing support to the HR Business Partners with all functions of the department by completing essential administrative tasksManaged all aspects of employee leaves of absences including STD, LTD and materity/paternity leavesDesigned and deployed the Benefits Training Program via tele-conferences to employees across CanadaAdministrated the benefits program for over 250 temporary employees and 325 permanent… Show more Participated as part of the HR team by providing support to the HR Business Partners with all functions of the department by completing essential administrative tasksManaged all aspects of employee leaves of absences including STD, LTD and materity/paternity leavesDesigned and deployed the Benefits Training Program via tele-conferences to employees across CanadaAdministrated the benefits program for over 250 temporary employees and 325 permanent employeesDeveloped and maintained monthly headcount reportsEvaluated and modified Health & Safety policies for our customers and temporary employeesAssisted in the recruitment of permanent employees, managed incoming resumes and conducted pre-screening interviews and reference checksExperienced using Oracle, a Human Resources Information System used to assist with administration Show less

Wset Course

Diploma, Business Administration - Human Resource Management - Co Op