• Driving the growth and consolidation of the US market for residential projects and contract lines since 2022, actively engaging in market analysis and strategic planning.• Orchestrating resourceful solutions for commercial challenges amidst the COVID-19 landscape, ensuring adept account management and client satisfaction.• Enhancing customer service experiences, cultivating engaged customers, and contributing to the organic growth trajectory.• Taking charge of customer issues, navigating them to resolution, and demonstrating steadfast ownership throughout the process.• Defining a clear mission for the team and deploying strategies that align with the overarching mission for targeted success.• Managing commercial negotiations on standard lines and ensuring seamless commercial coordination with the technical office in the contract line, fostering efficient project execution.• Maintaining accurate records and comprehensive documentation of customer service actions and discussions for future reference.

• Assisted in understanding agreements with Chinese partner, facilitating effective communication and collaboration.• Aided in the development and delivery of training courses for the sales force, enhancing their product knowledge and sales skills.• Established and implemented business development programs, driving efficient growth strategies in alignment with organisational goals.• Managed B2B commercial cooperation projects in the Chinese Market, ensuring successful execution and fostering strong business relationships.• Arranged visits and provided support to the commercial network, enhancing connectivity and promoting the company's presence in the market.

• Established and maintained trusted advisor relationships with key accounts, fostering strong connections with customer stakeholders and executive sponsors.• Directed the management of key markets in Colombia, Panama, and Costa Rica, overseeing operations and ensuring successful market penetration.• Demonstrated proficiency in ensuring the timely and successful delivery of solutions by aligning them with customer needs and objectives, resulting in high levels of client satisfaction.• Collaborated seamlessly with the sales team to identify and capitalize on growth opportunities within the designated territory, contributing to increased revenue and market expansion.• Played a pivotal role in introducing new complementary products, enhancing the company's product portfolio and meeting diverse market demands.• Took charge of the exclusive management of the Russian market in 2015, implementing strategies that led to increased market share and profitability.• Led the planning and development of all PR elements within the marketing plan for allocated products and brands.• Identified, negotiated, and recommended opportunities for larger activations and partnerships, contributing to standoutpresence and excellent press coverage.• Conducted daily export reviews and classification of customer deliverables, ensuring compliance with regulatoryrequirements.

• Completed a comprehensive 6-month internal training program focused on technical and commercial aspects of the product.• Played a key role in managing relationships with minor customers in the markets of Romania, Russia, Poland, and Ukraine,ensuring their satisfaction and addressing any concerns.• Identified and pursued new business opportunities by reaching out to potential customers across various countries, andexpanding the market presence.• Planned, designed, and executed sales activities tailored to meet the specific needs and requirements of customers,contributing to increased sales volumes.• Implemented strategies to retain and nurture existing clients while actively seeking and developing relationships with newcustomers, contributing to overall business growth.• Reviewed and monitored Export Control Number (ECN) assignment and Restricted Party Screening (RPS) programs acrossall business units• Planned and organised resources during peak periods and holidays to maintain shipping and dispatch schedules, ensuringuninterrupted services.

• Assisted in the placement and training of external consultants, contributing to the enhancement of various professional activities within the organisation.• Conducted a comprehensive marginality analysis of the product mix, providing valuable insights to optimise product offerings.• Played a key role in establishing the planning of the new commercial area management system, contributing to more efficient operational processes.• Compiled insightful reports and delivered presentations to fellow staff members, effectively communicating findings and recommendations.• Conducted thorough research and provided valuable support to the Manager or Supervisor as needed, demonstrating a commitment to contributing to the success of the team.