Andrea Romero, Mba Email & Phone Number

Boston, Massachusetts, United States

• Support client Rolls-Royce in their aerospace division with operational control of their supply chain activities by creating, monitoring and managing their shipments for engines and engine parts from airline operators.
• Coordinate, monitor and track shipments from different suppliers in the USA to operators in South America, Europe and Asia while ensuring all documentation is correct for import and export customs, including commercial.
• Create and update daily operations reports to share with internal finance and freight management departments for billing and cost-saving purposes
• Serve as point of contact for all operational issues related to global aftermarket repair logistics, as well as all business-critical movements including aircraft on ground shipment requests
• Monitor and analyze key performance indicators of service-level agreements for continuous improvement initiatives across control towers in North America, South America, Asia and Europe and lead weekly meetings to share.
• Lead control tower operations on new projects within the aftermarket division to ensure successful implementation of these projects in control towers across all regions

Jacksonville, Florida, United States

• Resolved product or service problems by clarifying the customer's complaint, determined theroot cause of the problem, selected and explained the best solution for the problem
• Created bookings, tracked shipments, coordinated equipment dispatches and revised commercial invoices and dangerous goods paperwork for internal departments
• Identified innovative ways to improve the customer service department business model and carried out continuous improvement practices whenever possible
• Managed and responded to high volume of emails (120-180 per week) and calls (50-80) per weekwhile achieving all of department’s key performance indicators
• Pursued continuous learning pertaining to industry standards, regulatory requirements and general industry training

• Assisted Supply Chain Manager with transition from AMOS to NSE nautical systems for purchasing, maintenance, and inventory improvement in the management of Orca and Marlin cargo ships
• Assisted management during warehouse audits and quality control visits
• Contacted and assisted suppliers and purchasing team on status of outstanding orders and delivery updates
• Tracked and traced shipments in transit
• Processed order accruals with financial department
• Created strategies for new project developments with cross-functional teams

Jacksonville, Florida Area

Master Of Business Administration - Mba, Mba, Graduate Student

Transportation And Logistics - International Business