Reporting to the COO, lead Production and Web Admin teams in translating client requirements into WordPress sites. Define, document and improve quality standards. Manage large, enterprise migration projects. Expand capabilities of teams through the use of new tools and platforms. Train staff on content management system and SaaS tools. Work closely with developers on innovations to improve the client experience and identify and resolve bugs. Practice continuous process improvement.

Provided editorial and admin services for attorney specializing in marketing, advertising, contracts, intellectual property, and consumer protection. Reviewed, edited, and proofread contracts, sweepstakes, scripts, and other print and digital content to ensure compliance with state and federal laws and regulations.

Provided editorial and production services for Legal and Digital Asset Management departments. Proofread and edited print and digital ads, contests, sweepstakes, telemarketing scripts, and product offerings for American Express-branded magazines, books, clubs, credit cards, and event materials. • Created and maintained digital filing system of all Legal department reviews.• Managed process of migrating print files of Food & Wine and Travel + Leisure magazines for launch of iPad apps. Converted InDesign files of current issues to PDFs for digital archive.

Supervised, hired, developed, and retained a high-performance creative team to produce research-informed literacy products. • Worked collaboratively and successfully with Educational Services, Operations, Marketing, and Finance in the production of print, online, and multimedia materials. Provided technical assistance to consultants and educators in the implementation of effective reading instruction in K–12 classrooms throughout the U.S. • Delivered high-quality, customized, professional-development books, videos, and PowerPointpresentations to consultants and schools on time and within budget.

Co-founded VeganUnlimited.com, a niche lifestyle company specializing in cruelty-free, eco-friendly products. Involved in all aspects of running an online business including creating and managing content using a customized content management system; managing shipping, fulfillment, and inventory; achieving a high level of personalized customer service; developing strategic online and offline marketing campaigns; and participating in community events.• Achieved recognition for exceptional customer service and outstanding customer experiences.• Wrote product descriptions and photographed more than 600 inventory items in stock for launch.• Developed innovative advertising, marketing, and social media strategies to appeal to targeted audience. First merchant to launch an affiliate program focused on the needs of the vegan audience.

Managed editorial and production projects to support Glencoe's Postsecondary Computer Education Web sites. Hired authors and negotiated contracts. Repurposed content to create instructional PowerPoint presentations, interactive quizzes, and online games.

Responsible for the quality and timeliness of all content for the Professional Development channel. Worked with User Experience, Design, Marketing, and Engineering to improve workflow and productivity. Ensured uniform look, feel, and voice of content for the channel and managed staff.

Supervised production, editorial, and graphics team members on development of AutoCAD user documentation and online help. Participated in strategy development for major release of AutoCAD software and postmortem. Met critical milestone dates for Localization. Worked with Operations and print vendors on specifications and worldwide release guidelines.