Andre Arroyo Email & Phone Number

Meopham, Gb

Meopham, Gb

The Guardian is a news organisation recognised for its journalism and innovation. theguardian.com reaches a worldwide audience with over 200 million monthly page views. Editions include print, iPad, Kindle and iPhone app.• Analysing and resolving production-critical incidents. • Monitoring performance of key production UNIX / Linux workflow systems.• Troubleshooting system and application issues on Mac desktops / laptops and mobile devices (Android / iOS)• Rollout of config, system and application updates to 900+ Macs. • Google Apps domain and 2FA admin• Instigating improvements to key systems, implementing and documenting modifications following agreed change control procedures. Most recent key achievement:A 12 week secondment carrying out functional and regression testing of new versions of software used to produce print and website content. Tasks included:• identifying new issues• determining the necessary steps to reproduce an issue and the versions of software affected• logging new issues (actual result vs expected result)• ensuring that the same issue was not reported multiple times• communicating progress with colleagues, managers and external software developers• updating checklists and documentation so that content is accurate, up-to-date and can be used by future testers • verifying that fixes by the software developers had resolved the issues we reported• balancing on-site and remote working

Landor Associates is a leading global brand consulting firm. Its client list includes airlines, financial institutions, government agencies, hospitality services, technology firms and more.• A hands-on role dealing with all aspects of technology in an energizing, demanding environment.• Provided second line IT support to over 100 Apple Mac users in London office, with additional support of European offices in French and Spanish. • Hardware and software configuration of desktop machines and laptops for on-site and remote working.• Developed skills in team work, customer liaison, flexibility and knowledge of varied client systems, requiring quick adaptation and understanding of each individual environment.Key achievements:• Responsible for complete upgrade of audio / visual equipment in London office: evaluating requirements with internal stakeholders, specification of hardware, budgeting and purchasing, co-ordination with external contractors, post-install training and documentation. Accomplished aims to allow innovative presentations and help win business.• Developed a "Technology Induction" session for all new employees of the company, introducing the Technology department, outlining equipment used in the office and providing essential information. Achieved aims of getting staff up and running efficiently and raising the profile of our department within the company.

ICL was an IT services company. This position was a role within the official Apple Support Centre (Europe), first as a contractor and then as a full time employee. • Initially provided first line support to home users (Apple applications and system software) to French speaking countries.• Promoted to second line support for businesses, Apple Authorised Dealers and Service Providers.• In-depth technical solutions for hardware and software issues by telephone.• Developed skills in working collaboratively with home and business users, telephone manner and consistently delivering excellent customer service.

CERN is a European research organization that operates the largest particle physics laboratory in the world. It is located on the France / Switzerland border near Geneva. • Ensured that requests from scientists and researchers for data stored on tape-based media were fulfilled within agreed time frames • The role was carried out exclusively in French.

M248 Analysing Data

• Fundamental statistical models for variation. • Assessing the quality of the models in a given data context • Estimation, confidence.

Certificate In Computing And Mathematics (C50)

Awarded on successful completion of two Level 1 Open University courses. The certificate provides: • key concepts and processes of modern.

Ba European Studies

1994 - 1995 Diplome des Etudes Universitaires Françaises (Université Jean Moulin, Lyon, France – third year)