 Team Leader Maintaining systems to ensure efficient business for end-users. IT Support end-users on day to day tasks. Endpoint Manager - Intune Policy Configurations Microsoft 365 Defender - Monitor and Configurations Office 365/Azure Administrator both cloud and Local AD on Hybrid environment. Managing Virtual servers (Hyper-V, VMware). Administrating Microsoft Windows server 2012, 2016, 2019, 2022. Maintaining Firewall systems (Sophos – UTM, XG).… Show more  Team Leader Maintaining systems to ensure efficient business for end-users. IT Support end-users on day to day tasks. Endpoint Manager - Intune Policy Configurations Microsoft 365 Defender - Monitor and Configurations Office 365/Azure Administrator both cloud and Local AD on Hybrid environment. Managing Virtual servers (Hyper-V, VMware). Administrating Microsoft Windows server 2012, 2016, 2019, 2022. Maintaining Firewall systems (Sophos – UTM, XG). Darktrace (Email Antigena) Administrator. McAfee EPO Administrator Maintaining Backups/Replications on Veeam and IBM Tape Drive systems. Ensuring High Availability and DR on all VM and Physical Servers. Maintain and support IT infrastructure Network connections VPN, LAN/WAN, TCP/IP, WIFI. Switch Administrator (HP, DELL, CISCO, UNIFI). Handling UNIFI Ubiquity Equipment (AP, Cloud Key, Web Controller). Configuration and maintenance of PBX (Grandstreams, Alcatel Lucent). Communication with Vendors. (Quotations, invoices). Show less

• ERP System Implementation, Analysis of the functionalities and procedures • Administrating and Support on Infor LN/BaaN• Create Reports in Excel using VB and Formulas• Server Virtualisation (IBM Lenovo Servers)• Maintaining Virtual Servers (VMware, Esxi vSphere 6.0) • Create Site’s Servers for Timekeepers and Storekeepers • Transferring Data Between Servers (FileZilla, LogMein)

Summer Internships - 06/2010–09/2010, 06/2011–09/2011, 06/2012-09/2012, 06/2013–09/2013Responsibilities and role:  IT Help Desk Services over phone and face to face – working within the IT team to service the Nielsen Cyprus Office (150 employees) with ad hoc IT issues, such as repairs and general day to day user service IT Support & Consultancy (Including work on IT projects, setting up new user workstations) Remote support for users working out of office Software… Show more Summer Internships - 06/2010–09/2010, 06/2011–09/2011, 06/2012-09/2012, 06/2013–09/2013Responsibilities and role:  IT Help Desk Services over phone and face to face – working within the IT team to service the Nielsen Cyprus Office (150 employees) with ad hoc IT issues, such as repairs and general day to day user service IT Support & Consultancy (Including work on IT projects, setting up new user workstations) Remote support for users working out of office Software installations (SAP, SecureClient, Operating systems) Participating in setting up server room, doing server Installations and Upgrades (Cisco, HP, Dell) Ad hoc Laptop and Desktop Repairs for management  Troubleshooting system and network problems and diagnosis Peripherals support (Ink Replacements and Service on printer/Scanner machines, Phones) Installing printers on the Network Responsible for Ticketing system – Active Directory Responsible for the Electricity backup Generator/UPS Room  Responsible for Storage rooms (Stock taking and ensuring that all equipment is up to date) Show less