As an entrepreneurial Chief Operating Officer and customer experience expert, I bring dynamic processes and strategic innovations to companies. As a dedicated senior executive, I am driven by a passion for driving business growth, fostering client success, and leading teams to exceed objectives.I'm specialized in the digital transformation of operational business processes in global contexts and have successfully implemented technological and organizational strategies that have increased business performance such as revenue and efficiency of companies in various industries.My approach combines KPI-driven optimization of sales, customer success and back office organizations by enhancing the team- and department-organization based on a clearly defined target image, designing smart processes and automating and optimizing them system driven. With state-of-the-art ERP, BI and CRM systems, supported by precise data analysis, I create outstanding customer touch points and achieve significant increases in productivity and cost reductions.I have many years of experience in leading international teams and employee development with a clear goal orientation, effective problem solving and decision-making. I see myself as a team player with a hands-on mentality, strong understanding of numbers and an analytical, meticulous approach to work.