Building/maintaining processes to manage and inspect the quality of our automated and manual assignment processes for Customer Success Teams for different Account Segmentso Using BI data tools & products, review the alignment of engagements with defined territorieso Review coverage to ensure there are no gaps in assignment ruleso Present current state coverage and recommendations in quarterly Ops Reviews & PlanningInnovate processes to support the identification and engagement… Show more Building/maintaining processes to manage and inspect the quality of our automated and manual assignment processes for Customer Success Teams for different Account Segmentso Using BI data tools & products, review the alignment of engagements with defined territorieso Review coverage to ensure there are no gaps in assignment ruleso Present current state coverage and recommendations in quarterly Ops Reviews & PlanningInnovate processes to support the identification and engagement of customers that need our helpo Collaborate with Program Managers, Process Adoption Leads, Data & Analytics Specialists and others on new customer engagementso Collaborate with Data & Analytics teams to define the data sources and business rules used to test new conceptso Manage recurring processes as necessary until they can be appropriately scaled and automatedMake process recommendations to Process Manager and Process Adoption Leads to improve alignment with strategy Show less

- Build strong relationships and collaborate effectively with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with assigned customers- Collaborate with the strategic territory sales teams, develop and execute an account plan to effectively utilize available resources, manage time and resources effectively, and achieve or exceed assigned targets and goals- Drive or support the closure of renewals together with… Show more - Build strong relationships and collaborate effectively with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with assigned customers- Collaborate with the strategic territory sales teams, develop and execute an account plan to effectively utilize available resources, manage time and resources effectively, and achieve or exceed assigned targets and goals- Drive or support the closure of renewals together with reseller partners within an assigned account list- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teamsPersonal achievements:Strategic Territory CS Team has been new. Part of the team since day one. Possibility to share ideas, inputs & Data to constantly improve workflows and processes to implement this new role successfully. Show less

Ensure that customers derive maximum value from their investmentin Autodesk Solutions, utilize all their licenses, identify newopportunities, ensure renewal and collaborate with other teams toensure growth attainment.

Generation of new sales leads via direct customer engagement including targetedweb searchUse prospecting strategies to lead initial outreach to prospectsIdentify the needs and challenges of the prospective customerDetermine the prospect's interest Global Brand and Content protection. Supporting companies fighting and blocking counterfeit and piracy issues. Introduce and educate international brands regarding most efficient brand protection strategies and help… Show more Generation of new sales leads via direct customer engagement including targetedweb searchUse prospecting strategies to lead initial outreach to prospectsIdentify the needs and challenges of the prospective customerDetermine the prospect's interest Global Brand and Content protection. Supporting companies fighting and blocking counterfeit and piracy issues. Introduce and educate international brands regarding most efficient brand protection strategies and help them develop & professionalize their brand protection that results in reputation and sales development. Show less

Sales and consulting role with main focus on establishing and maintaining first-class customer relationship with SMB and Enterprise Accounts. First point of contact for existing customers, answering their queries and increase client satisfaction. Providing effective solutions on their requests to create offers based on customer needs. Being a sales environment focusing on reaching quota and quarterly revenue targets to drive business and raise sales volumes.Daily… Show more Sales and consulting role with main focus on establishing and maintaining first-class customer relationship with SMB and Enterprise Accounts. First point of contact for existing customers, answering their queries and increase client satisfaction. Providing effective solutions on their requests to create offers based on customer needs. Being a sales environment focusing on reaching quota and quarterly revenue targets to drive business and raise sales volumes.Daily Tasks:• Gathering information on assigned client• Developing new relationships based on Inbound Requests as well as Outbound campaigns• Providing after-sales support to retain customers• Building strong client relationships, through regular communication• Weekly Reporting on the status of accounts and possible Sales Deals.• Suggest company products that maximise client satisfaction• Coordinate with Management to customise sales plans for key clients• Promote new products to existing customers• Review, adjust online store multi-language content (product descriptions, terms & conditions etc)• Create & Maintain Sales pipelineConstant development thanks to training programs:• Supervisor Training Program (divided in different topics; Project Management, Time Management, Team Meeting, Motiviation & Team Building, Conflict Management, Quality Management, Internal Processes and Tools)• Product Trainings and Presentation• HP experience center Show less

Coordination of multi-platform implementations, configuration of tools and training customers on the assigned product functionalities. Working with individual hotels as well as hotel chains.Main tasks during implementation process:Introduction to Clients including overview of purchased toolsNegotiation of scheduleProviding implementation forms to gather necessary information to fulfill implementationReview information provided by the client in the Implementation… Show more Coordination of multi-platform implementations, configuration of tools and training customers on the assigned product functionalities. Working with individual hotels as well as hotel chains.Main tasks during implementation process:Introduction to Clients including overview of purchased toolsNegotiation of scheduleProviding implementation forms to gather necessary information to fulfill implementationReview information provided by the client in the Implementation Forms Configure tools or provide technical departments with gathered information to finish configurationAssisting customer during the Implementation Process Training the client on the tool Functionalities Hand Over accounts following Implementation SLAsAssistance in the development and documentation of new processes and procedures within the Customer Care department and with other departments. As well as assisting training department in development of of training documentation for the Customer Care department and assist where appropriate in internal training. Show less

Primary Focus on customer experience by developing customer relationships through professional and efficient service. Following established guidelines, SLAs and KPIs to deliver first class service. Special focus on effective listening and communication skills to identify customer needs and issues to ensure fast resolution of customer inquiries, concerns, and complaints either directly or by referring to different department if required. Follow up on opened cases handled by different departments… Show more Primary Focus on customer experience by developing customer relationships through professional and efficient service. Following established guidelines, SLAs and KPIs to deliver first class service. Special focus on effective listening and communication skills to identify customer needs and issues to ensure fast resolution of customer inquiries, concerns, and complaints either directly or by referring to different department if required. Follow up on opened cases handled by different departments and guarantee customers are updated accordingly.• Handling customer experience requests by phone or e-mail• Control of contracts• Solving license & contractual issues• License generation Show less

Assisting marketing manager and marketing team in a fast moving and dynamic role, specializing on campaign for annual customer event.Main daily tasks:• Administrative tasks to ensure the functionality and coordination of the department’s activities• Supporting marketing team in organizing projects• Conducting research and analyzing consumer feedback on questionnaires• Updating spreadsheets, databases and inventories • Assisting in the organization of… Show more Assisting marketing manager and marketing team in a fast moving and dynamic role, specializing on campaign for annual customer event.Main daily tasks:• Administrative tasks to ensure the functionality and coordination of the department’s activities• Supporting marketing team in organizing projects• Conducting research and analyzing consumer feedback on questionnaires• Updating spreadsheets, databases and inventories • Assisting in the organization of events• Preparation of promotional presentations Show less