Welcome to my LinkedIn profile, everyone!I have been active in the technology and hospitality sectors for more than 21 years, and have a solid foundation in operations, business development, account management, partner sourcing, strategy and sales. Although my 16 years in hotel operations are quite long ago, the obsession with customer satisfaction remains. I guess the saying " once a hotelier, always a hotelier" does apply.After hospitality and having had the chance to work a variety of positions in hospitality technology companies over the past 11 years, I am grateful to now have the understanding of what it takes for a company to succeed (and to fail) in the hospitality technology market in the Middle East.Key Roles & Expertise - Sales Management ( complete sales cycle ) - Account Management ( new and existing ) - Customer & Client Satisfaction ( operations and project implementation)- Business Development ( both through partners and direct ) - Market Analysis and Adaptation ( or disruption ) Thank you for visiting my profile. Feel free to reach out to me at any time. Warm RegardsAndreas
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Business Development DirectorLucidguestDubai, Ae -
Business Development DirectorLucidpay Jan 2024 - Present -
Professional DevelopmentCareer Break Dec 2022 - Dec 2023Took time off to focus on health, relationships, hobbies as well as personal development. During this time, I completed the following courses:- Project Managment- Data Analysis - Financial Markets - Salesforce- MEDDPICC Masterclass- Organizational behaviour- Arabic language courses
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Regional Sales & Operations DirectorReivernet Limited Jan 2021 - Dec 2022Roseville, New South Wales, AuTo ensure the success and expansion of our business, the General Manager was tasked to oversee a team of regional professionals in support, operations, admin and project management. Business growth, lead generation, partner onboarding and management, sales, customer satisfaction, project management, operations, staffing, accounting and administrative responsibilities ( payroll, accounting, cross departmental payments ) were part of this role.Essential tasks:*Develop and maintain productive relationships with strategic partners ( Hotel chains, Developers, Owners ), regional partners, clients, to increase brand awareness, client satisfaction.*Seek out and improve novel business prospects to advance the organization's expansion objectives.*Collaborate with in-house groups to guarantee successful product releases and satisfied end users.*Stay informed about market trends, competition moves, and customer input were tracked and studied to inform business strategy and decisions. *Oversee P&L, spending plans, and projections for financial success. *Consultative selling of SaaS solution both B2C / B2B enterprise clients*CRM usage for all client and sales related updates to ensure accurate data is available at all time.*Manage all aspects of human resources and office administration, including hiring, payroll, and financial reporting. *Be the spokesperson for the company in the UAE. -
Vp Of Sales, Middle East & AfricaReivernet Limited Feb 2017 - Jan 2021Roseville, New South Wales, AuAs the Vice President of Sales at Reivernet for MEA, the role was I was responsible for overseeing and implementing strategies that increased sales and revenue. The scope of work included:*Building and executing sales plans in line with organizational priorities*Weekly & Monthly forecasting of sales and pipeline review*The process of locating and exploring potential new business ventures in the Middle East and Africa*Forming and keeping solid connections with important customers and business associates*Consultative selling of Saas products to both B2C and B2B enterprise clients*Working in tandem with several departments ( Finance, Global Ops, Support, ) to create and execute sales strategies.*Extensive CRM usage to ensure lead capture and updating of projects*Acquiring and integrating regional new partners, both technology partners and technical partners. -
Regional Sales Manager For Guest Room Management SystemInterel Mar 2015 - Jan 2017Dubai, AeThe Regional Sales Manager was tasked with generating sales and revenue growth in their specified region. It was adamant to manage and cultivate critical connections with current and prospective clients, consultants, contractors and system integrators. Collaboration with sales team to develop and implement sales strategy.Principal Responsibility:*Meet sales quotas and targets for the allocated regions.*Develop and maintain relationships with key regional customers and partners.*Identify prospective new business possibilities and clients.*Develop and implement sales strategy in collaboration with the sales team*Create and deliver marketing materials and product demonstrations in collaboration with the marketing and product development teams.*Update CRM to ensure accurate data available at each stage of the sales cycle.*Consultative Sales of the GRMS product line, through product demonstrations and showcasing unique selling points.*Promote the company's products and services through attending trade exhibitions, events, and industry conferences.*Provide management with regular updates on sales activity and projections. -
Key Account Manager For Guest Room Management SystemsInterel Sep 2011 - Mar 2015Dubai, AeINTEREL is the fastest growing manufacturer of integrated room technologies and energy conservation systems in the luxury hospitality industry. -Forecast, track and report on sales activities, revenue and progress against targets-Consultative selling of the GRMS product portfolio-Developed and maintained strong relationships with key customers, consultants, contractors.-Scheduled, planned and attended key industry events in US, EU and MEA region.-Extensive regional travel to meet with customers, partners and developers.-Prepared tender documents for submittal to RFP requests.-Maintained updated CRM records-Was the main point of contact for key clients in the MEA region. -
Director Of Guest ServicesSheraton Dubai Creek Hotel & Towers Nov 2009 - Jul 2011Dubai, Dubai, Ae -
Front Office ManagerBurj Al Arab Jan 2007 - May 2009Jumeirah, Ae -
Assistant Front Office ManagerBurj Al Arab Feb 2004 - Dec 2006Jumeirah, Ae -
Night ManagerBurj Al Arab Jan 2003 - Jan 2004Jumeirah, Ae
Andreas Dürkoop Education Details
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Canadian International School Singapore -
Deutsche Schule Singapur -
Deutsche Schule StockholmPrimary School -
Shatec - The International Hotel & Tourism School (Singapore)Front Office Managment
Frequently Asked Questions about Andreas Dürkoop
What company does Andreas Dürkoop work for?
Andreas Dürkoop works for Lucidguest
What is Andreas Dürkoop's role at the current company?
Andreas Dürkoop's current role is Business Development Director.
What schools did Andreas Dürkoop attend?
Andreas Dürkoop attended Canadian International School Singapore, Deutsche Schule Singapur, Deutsche Schule Stockholm, Shatec - The International Hotel & Tourism School (Singapore).
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