- Operational Leadership: Oversee daily store operations, including opening/closing procedures, inventory management, and maintaining health and safety standards to ensure efficient and compliant operations.- Team Management & Development: Recruit, train, and lead a high-performing team, fostering a positive work environment while managing scheduling, performance, and staff development.- Customer Service Excellence: Ensure exceptional customer experiences by maintaining product quality, addressing feedback, and upholding company standards for service.- Sales & Financial Accountability: Drive store profitability through sales performance, budget management, expense control, and accurate cash handling, while analysing trends to boost revenue.- Store Presentation & Maintenance: Ensure the store is consistently clean, organised, and visually appealing, while coordinating equipment maintenance and repairs as needed.

Proven sales and marketing professional with a record of successful brand representation for renowned companies (Community Fibre, Scottish Power & more) achieving customer acquisition and satisfaction- Demonstrated leadership and communication skills in a fast-paced setting while meeting or surpassing targets resulting in great success and career progression within my team- Oversaw and guided a team, fostering their sales skills and monitoring their progress. Developed and implemented effective plans and methods to improve their understanding of sales and marketing techniques through training and real-world experiences- Used my technological understanding to collect, analyse and surmise data to appeal to clients more, effectively ultimately resulting in client clarity leading to client acquisition

Managed front-of-house responsibilities at Picturehouse, handling customer inquiries, food and beverage service(hospitality), and effective resolution of customer concerns and complaints.- Developed a strong rapport with cinema patrons, engaging in detailed conversations about films and upcoming releases and products, honing my interpersonal abilities as well as upselling movie options and memberships based on individual preferences.- Monitored customer service assistants to ensure they were maintaining the standards set by our policies and training them if need be- Handled paperwork to guarantee smooth sailing for the day. This included the rota, setting stations for service assistants and monitoring/replenishing stock levels.

- Organised sports events and scheduled practice sessions- Prepared and maintained training equipment- Monitored and evaluated groups performance- Facilitating and supervising training sessions- Fulfilling other duties as assigned by the head coach- Building a positive team environment by connecting with participants

- Lead the development of product pages, displays and promotions providing a range a products to consumers- Created digital marketing campaigns and initiatives which generated more revenue- Parterned with external sales and marketing teams to enchance product pages and improve SEO- Implemented customer loyalty program that resulted in repeat purchases and customer satisfaction- Analysed website performance metrics and identified areas for improvement- Performed competitive analysis to offer the best possible products for the cheapest possible price, this also included finding under performing but useful products and marketing them to their full potential- Interacted with customer enquiries and complaints promptly ensuring customers satisfaction

- Thrived as a committed personal shopper, willingly tackling unconventional hours to ensure task and order fulfilment aligned with professional standards and achieved targets.- Elevated order processing efficiency by skilfully packing under time constraints, leading to a notable escalation in completed orders.- Masterfully maintained precise inventory tallies for numerous items per shift, concurrently delivering exceptional customer service through query resolution, merchandise assistance, seamless order processing, and secure payment handling.

- Supported digital marketing agency with media creation and administrative task- Assisted reception during peak hours, excelling in fast-paced and high-pressure settings while maintaining data protection law and general security- Organised and managed files and informative notes, while providing excellent customer service for phone inquiries and quick support for other members of staff