Andreas Gilbert Email & Phone Number

Oslo, Norway

Customer Service Coordinator at Swix, responsible for managing customer communication across all channels and providing expert advice on products and services to ensure satisfaction. Experienced in utilizing CRM, CMS, OMS, and e-commerce systems to enhance the customer experience and streamline operations. Assist in management of the e-commerce platform in close collaboration with IT services to maintain functionality and service consistency across channels. Proactively work with product development, e-com, and quality control teams to optimize the customer journey, demonstrating strong multitasking abilities, attention to detail, and a commitment to a service-oriented, solution-focused team environment.

Oslo Area, Norway

Played a role in the opening of W.B. Samson's largest shop to-date, and quickly became a go-to person in development and initiation of new routines and sales tactics, as well as onboarding. Held barista courses and trained employees.

Oslo Area, Norway

Daily operation of a high-volume coffeeshop in the centre of Oslo. Meticulously managed: sales, customer service, production, administrative operations, personnel scheduling, inventory control, reports, customer initiatives, ordering, hiring, and on-boarding of new employees.

Oslo Area, Norway

Assisted in interviewing, hiring and on-boarding of new employees. Ordering of products and supplies, internal food-safety checks and uphold of routines. Deputy alcohol safety officer, and head of coffee. Under my leadership our shop was awarded “Årets kaffe butikk”, given to the company’s shop serving the best coffee.

Vancouver, Canada Area

Porter and valet for a member of the prestigious Relais & Châteaux fellowship, providing world renowned customer service.

Front-End Development With Ai, Web Page, Digital/Multimedia And Information Resources Design

Course in front-end development with a focus on practical programming skills, user-centered design, and the integration of AI in digital.

Master'S Degree, Development Economics And International Development, A

Completed a Master's in International Environmental & Development Studies, gaining insight and knowledge to address environmental.

Bachelor Of Arts - Ba, Sociology

Social Sciences

1 year exchange through the University of British Columbia's GoGlobal program.