Proven Customer Success Professional with over 10 years’ Information Technology experience, leading highly technical skilled teams from diverse backgrounds to resolve enterprise customer complex issues and assure customer satisfaction.Qualified in Economics, Finance and Commerce, delivering solutions to drive excellence in business imperatives particularly in multinational company transformations experiencing digital transformation and historic technology shifts, involving strong data management and hybrid cloud mobility. Key Strengths:- Strong interpersonal communication skill, providing direction to diverse stakeholders withdiffering goals, including technical support engineers, developers, sales teams and executives;- Extensive problem solving and investigation capability, identifying issues and resolutions;- Proven adaption, apply new skills and processes rapidly, as well as coach and inspire others;- Strong sales and negotiation focus and an eye for continuous improvement;- Host and coordinate conferences, projects and meetings between internal specialists and clients,reporting and delivering a shared platform for discussions.