Standardise the corporate SOP on operate, maintain, improve the HVAC system performance, doing innovation, training and continuous optimum system performance

Managing 40+ employees and over $5,5 Million in revenue within a year and be responsible for performance of services Operation Managers, Technical Manager and Service Sales Manager within the Service Division to all customers base (All kind of industries which using HVAC/R Equipments especially Chiller + Accessories). These activities will include providing optimal customer service and support through effective management of Service Technicians and Dispatch professional Staff.Full financial responsibility for assigned center for budgeting, re-forecasting, and improving net income to Annual Operating Plan approved budgetEnsures effective cost control and profitability for center. Identifies problem areas and proactively works to improve performance. Recommends annual operating budgets and executes plan within guidelines.Prepares narratives and variance reports to be distributed with monthly financial statements to Asia Pasific Service LeaderMaintains communication with tenants to improve performance. Promotes effective business relationship to convey company operational policies.Monitoring and coaching the sales manager to get order for Repairs, Service Care Agreements and Parts.Monitoring and coaching the Operation manager to fulfill the order of Start up and Commissioning, Repairs, Service Care Agreements and Parts.Conduct and record the training to all service staff.Conduct 4 times HVAC Service Seminar within a year.Provides objectives, evaluates employee performance and gives interim and annual performance reviews of direct reports. Ensures compliance with company personnel policies and applicable laws. Direct reports may include Marketing, Facility Manager and administrative support staff.

Manage the Service operations within the country to achieve profitable execution of assigned service and controls as based in two offices (Jakarta - Surabaya)Ensure consistency and excellence of service and monitorsa nd tracks service and controls business plans Using ERP software program based by Microsoft Navision.Evaluates proposals for potential maintenance agreements, develops and makes presentations as needed to prospects.Reviews RFQ�s for retofits/equipment replacements/controls from sales personnel and determine man-hours, equipment/material requirements (with assistance of service estimator); determines costs and establishes sales priceEnsures that pricing structures are achieved and maintained.Determines the resourcing needs for service and control work by matching the capabilities of the service technicians with the project or service need.Resolves customer complaints and issues regarding service technician performance.Manages service technicians and dispatch center to deliver excellent technical and customer service.Assess service technician performance, unsure compliance to performance standards and iniates corrective action as appropriate.Manages the recruitment, selection, and hiring of new service technicians.Assists in developing performance standards and expectations for service technicians and holds technicians accountable for performance.Leads and conducts service technician meeting, performance reviews, development plans, compliance assessments, and technician debriefing.

Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the asset, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction. Position is responsible for the short and long term planning and day-to-day operations of the engineering division. Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints.

Perform high skill technical work supervising and scheduling the installation, maintenance andrepair of Chiller, refrigeration and air handling equipment in all buildings.

Maintaining and Operates all Electronic Equipment in the building, Ballroom Lighting System and Sound System, Building Automation System, Door Card Reader, CCTV.Assisting Chief Engineer in generating energy monthly report