Andreas Kassitas Email & Phone Number

France

Paris Area, France

• Owns Customer relationships and serves as a single point of contact forthe customers for all related Cisco topics.• Working to converge functions such as IT, Engineering, Logistics, Sales,Asset management, Developers etc.• Manage communication and maintain a good relationship with thecustomer during the lifecycle of a problem.• Systematic identification, analysis, monitoring and improvement ofCustomer/Partner needs and relationships.• Ensuring customers’… Show more • Owns Customer relationships and serves as a single point of contact forthe customers for all related Cisco topics.• Working to converge functions such as IT, Engineering, Logistics, Sales,Asset management, Developers etc.• Manage communication and maintain a good relationship with thecustomer during the lifecycle of a problem.• Systematic identification, analysis, monitoring and improvement ofCustomer/Partner needs and relationships.• Ensuring customers’ priorities for new or changed products and services,are in alignment with desired business outcomes, and effectivelyestablished and articulated.• By part of the Global council for Cisco Operation managers and leadEMEAR HTOM council.• Engaged many different customers and partners from different sectorsand countries (Service Providers and Global Enterprise customers.)• Worked with Customers and Partners in a global level (In AMER, APJC,EMEAR)• Identifying and managing business opportunities and growth areas.• Conduct regular Business Reviews, present operational issues/activity,KPIs, customer satisfaction and gap analysis, while identifying andproposing areas of improvement to Customers and internal teams. Show less

Lisbon Area, Portugal

 Focused on gathering information about the customer, create visibility of customer Installed Base.Analyzing it’s Quality & applying necessary IB cleanup actions with the cooperation of Cisco transactional support teams.  To optimize customer experience, the asset manager analyzes customer Asset Management process and provide a recommendations for it’s design/optimization, being accountable for the process to be executed and acting as the single point of contact to the customer… Show more  Focused on gathering information about the customer, create visibility of customer Installed Base.Analyzing it’s Quality & applying necessary IB cleanup actions with the cooperation of Cisco transactional support teams.  To optimize customer experience, the asset manager analyzes customer Asset Management process and provide a recommendations for it’s design/optimization, being accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues. Define customer specific Installed Base Metrics, KPI’s and Reporting if needed to manage the success of the service. Analyze and report on critical product life cycle pending events (i.e. Last Date of Support)  Perform a process assessment and identify target areas that need improvement in order for the CAM practice to be successfully integrated into the account. Show less

Lisbon Area, Portugal

 Working for the Channel/partner distribution for Greece,Cyprus and Malta. Working with more than 80 partners to achieve sales targets. Partner engagement, training proactive and reactive. Sales proactive and reactive. Promotions handling. Event and funds allocation (according to channel’s needs). Responsible for working closely with the in-country re-sellers of the client. Emphasis on building strong B2B relationships.

Greece

 Working as a Team Lead of a global team supporting the network of Intralot worldwide. Training, planning, coordination and monitoring of the department. Manage shifts (24/7). Measurement and optimization of customer satisfaction. Daily/ weekly/quarterly Reporting. (Internal) Prioritization of incoming issues. Managing interviews and hiring of new personnel. Record cases and reporting. Incident tracking and on-going changes by creating a knowledge… Show more  Working as a Team Lead of a global team supporting the network of Intralot worldwide. Training, planning, coordination and monitoring of the department. Manage shifts (24/7). Measurement and optimization of customer satisfaction. Daily/ weekly/quarterly Reporting. (Internal) Prioritization of incoming issues. Managing interviews and hiring of new personnel. Record cases and reporting. Incident tracking and on-going changes by creating a knowledge database. Managing case escalation. Show less

Greece

 Operations Engineer in a data Center. Carry out the necessary arbitrations at the site level so that installations and support are rendered in compliance with service commitments, customer expectations / requirements; Working on shifts 24/7. Data Center design, for customer outside the premises. Contribute and lead efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.Technical actions upon analysis after troubleshooting.

Leadership Principles, Completed

Itil, Intermediate Certificate In It Service Operation

Itil Foundation Certificate In It Service Management

Bachelors