Andreas Köck Email & Phone Number

Andreas Köck is a Head of Crowdsourcing & Community Management at Testbirds GmbH. He possess expertise in leadership, writing, crowds, social media, help desk support and 41 more skills. Colleagues describe him as "I had the pleasure of working in Andreas' team as a Crowd Manager for over 2 years. During my time at Testbirds, I have found Andreas to be a thoughtful and encouraging team lead. From the start, I valued Andreas' expertise in Crowdtesting and leading. He was there to guide me on projects when needed, while also giving me the freedom to progress independently. When the occasion rose for me to take on new tasks and responsibilities that would impact the whole team, he vouched for me the whole way through. Andreas is a considerate manager, eager to give his team members a voice and hear their input. His calm temper and empathy made for constructive team meetings and a supportive atmosphere within the team. While working in Andreas' team, I enjoyed a high level of freedom, trust, and support that one would be grateful to have in any work experience." and "Andreas and I worked together for 5 years. We started out in a team of 3 with Andreas later progressing into the role of Department Head for Community Management, overseeing up to 8 team members. Throughout our time working together, I especially valued Andreas’ trust, his encouragement and guidance in my professional growth into a Senior role as well as my personal development. Andreas has always demonstrated a strong identification with the company’s core Orga 4.0 values surrounding decision making, responsibilities and evolutionary organization. Values which he brought to his day-to-day work and particularly in his voluntary involvement and leadership of various inter-departmental task forces. In which, Andreas helped to advocate for both our team and company interests, development and the improvement of day-to-day collaboration. Andreas demonstrated a particular interest in topics of efficiency, profitability, and knowledge-sharing – topics which he actively promoted across the company as well as sought to exemplify through his own work. Notably, Andreas’ role as a liaison between our team and the Development department helped bring many “wins” in terms of feature requests and a closer and more successful collaboration between our departments. I also particularly appreciated Andreas’ participation and support as the Head of our department in tricky matters such as debriefing meetings surrounding complex projects or inter-departmental processes. In his role as Department Head Andreas also notably helped secure additional budget to recruit more team members when human resources became stretched as well as to help develop internally-driven initiatives like our BPlus program. On a personal note, I found Andreas to bei very pro-active in getting to know colleagues and in taking care to participate and contribute not only professionally to the company’s success but also to the working and social cultural fabric of Testbirds. I wish Andreas all the best in his career!"

Listed skills include Leadership, Writing, Crowds, Social Media, and 42 others.

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  Head Of Crowdsourcing & Community Management

  Testbirds Gmbh

  Aug 2017 - Present - Munich/Vienna

  Leading Testbirds's Crowd and Community Management Department, reporting to COO. Department Strategy and Community Expansion. In 2024:- responsible for a team of 8 managing 1 million users, generating content for 200+ UX/QA/market research projects per month. Clients included BMW, Deutsche Bahn, Deutsche Telekom, DHL, Western Union.- closing 150+ tasks as part of our department strategy.- increased Trustpilot score by 40%, achieving rating "Great", putting us clearly ahead of competitors.- project "t-unit": increase of data quality by 50% within 6 months- establishing a new customer support process that reduced the number of contact e-mails by 28%.My respectful and constructive feedback has been highly appreciated, helping team members grow and succeed in their roles.Testbirds is the leading crowdtesting provider for your Apps and Websites using real people with real devices. Ranging from extensive usability studies to multi-platform quality assurance everything is possible.