Andreas Ladegaard Email & Phone Number

Tranbjerg, Midtjylland, Danmark

- Designe kunderejser med fokus på design thinking.- End-to-end skabelse af kunderejser gennem vores virtuelle assistent - bygget i Google Dialogflow.- Forbedring af vores eksisterende løsning vha. conversational design principper.- Konvertere indsigter til værdifulde løsninger vha. iterative processer som f.eks. double diamond.- Definere vores conversational VUI design system.- Lave prototyper på nye journeys i samskabelse med brugerne.- Lave research på nye potentielle kunderejser og forberede de eksisterende.

Kolding, Syddanmark, Danmark

- Besvarede opkald fra kunder med kundeservice- og supportrelaterede spørgsmål.- Konflikthåndtering af utilfredse kunder.- Salg af nye produkter til eksisterende kunder.

Tranbjerg J

- Internship at Stofa's TV department, with a special focus on the development of Stofa's TV box.- Home interviews with users of Stofa's TV box regarding their use of the TV box, with optimization in mind.- Telephone interviews of churn customers on Stofa's TV box.- Preparation of prototypes in Figma of new content on Stofa's website.

Aarhus V

I wrote my thesis in collaboration with Sarita CareTech, also here I worked as a UX designer. They wanted to expand their product user group from their existing B2B to also cover the B2C area. My thesis was about how best to redesign a product from an existing user group to a new one. I was responsible for doing initial research on the new user group, to hold various design workshops to cover the users' needs and have these needs translated into real features in the final product.

Aarhus V

In my internship at Sarita CareTech, I have worked in a UX-development team, where I have been part of a larger project in collaboration with Danish nursing homes. The project involved Sarita using its product to meet the needs of nursing homes. I have helped to facilitate the co-creation processes, collect feedback during the meeting with the users in the nursing homes and translate the feedback into useful information that helped to further develop the product. I did this using user flows, wireframes and interaction design, among other things.

Aarhus V

Aarhus N

My work in IKEA Aarhus' logistics department called Full Serve, consisted primarily of handling and packing the goods that customers have bought and getting them ready for delivery. In addition, the work consisted of product replenishment, clean-up, various ad hoc tasks and generally making sure to provide good customer service, even though there was not always direct customer contact in the work. In my position I was at times in charge of my department. Incidentally, it seems natural to me to take on the responsibility for a given area, if the real person in charge is not present.

Aarhus C

- User-driven design in collaboration with Ældre Sagen's young and older volunteers.- User studies of the volunteers and their work situations.- Preparation of target group-based workshops.- Low-fidelity prototypes.

- Conducting research in search of the inspiring stories, creative angles and relevant messages for the right target groups.- Copywriting of content for website and SoMe - including copywriting of news.- Preparation of game reviews.- Proofreading and spelling.

Aarhus

At the temp agency JKS, I had many short- and long-term temporary positions with several different companies.

Viby J

Handling outgoing mail, processing and entering data, archiving, and ad hoc tasks.

Master, Information Studies

Activities and Societies: SAIS (The student association for the students at Information Studies).

Bachelor, Information Studies

Activities and Societies: SAIS (The student association for the students at Information Studies).

Stx, Music, English And Social Studies.