My professional skills include Project Management, Stakeholder Engagement, and the Introduction of New Systems in operations areas such as Chatbot Design, CRM Implementation, Contact Center Backend Operations, Artificial Intelligence, Digital Marketing, and Automation of processes. I consistently integrate operations, IT and marketing with a strong focus on creating added value for our customers and the company. My role requires a blend of technical acumen, a profound understanding of processes and structures, and the ability to bridge various departments and hierarchical levels.

I consult managers on the strategic implementation of AI in their company. Often the focus is solely on AI as a technology, forgetting that a successful implementation requires a well-thought-out strategy. Bringing together user and customer experience, training strategies for different key groups along the hierarchy and business units is the prerequisite for a seamless implementation of the technology and achieving its potential impact. I help management understand the full potential of AI by developing, explaining and visualizing practical solutions and risks. I also develop and explain AI solutions and build tailored CustomGPT AI bots to solve real business problems.