Andreas Morales Email & Phone Number

Larnaca, Cyprus

Larnaca Airport

handling the sales of flight tickets and managing reservations. This includes assisting passengers with booking flights, changing itineraries, and providing information on available flights, prices, and schedules.Handling payments, processing refunds, and managing financial transactions related to ticket sales and ancillary services.

Cyprus

• Check –in Services: dealing directly with customers just as they are embarking on their journey.• Primarily checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels• Allocating seat numbers, asking security questions, and answering passenger queries prior to their flight.• Using SITA Departure Control System or manual check in• Trained on different DCSs such as SDCS of Sky Express and GoNow system for Wizz Air.• Gate Services: Checking passengers boarding passes and passports, making sure that all passengers embark on the plane, printing out the passenger manifest and handing it to the leading air stewardess. • Special Passenger Services (Passengers with Reduced Mobility): Handling of passengers with reducedmobility in accordance with European Standards. • Trained on first aid practices, providing wheel chair services to PRM passengers and assistance to all passengers in need of help while at the airport, with the utmost care and concern.

Cyprus

• Monitor and supervise all flight delays and handle hotel accommodation and transportation for affected passengers.• Rebook passengers on the next available flight and informing them of their passenger rights.• Respond to emails form the airlines in a timely manner.• Dealing with the local immigration authority whenever passengers were refused entry to Cyprus.

Cyprus

• Supervising the complex of 15 luxury villas to make sure that security and maintenance was always upheld to the required standards.• Notify and make sure that any maintenance work was carried out quickly and correctly.• Organize and distribute the monthly work rosters.

Aradippou Industrial Area

• Responding to customer queries and complaints in an efficient and professional manner• Escalating customer issues with management when the need arises• Adhering to a company’s policies and procedures when interacting with customers• Following up on customer calls to ensure that that customers are satisfied• Staying up to date regarding a company’s products, services and policies by attending training sessions• Ensuring that they accurately comprehend clients’ requests and issues by confirming and clarifying information• Upselling products and services where possible and actively working towards reaching sales targets• Maintaining accurate customer records in a company’s customer relationship management (CRM) system and completing call logs and reports

Larnaca

Larnaca

Larnaca, Cyprus

• Support and provide superior service to customers via phone• Use questioning and listening skills that support an effective telephone conversation• Provide customers with product and service information• Process documents, forms, and applications• Identify and escalate priority issues

Larnaca Airport

• Check –in Services: dealing directly with customers just as they are embarking on their journey.• Primarily checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels• Allocating seat numbers, asking security questions, and answering passenger queries prior to their flight.• Using SITA Departure Control System or manual check in• Trained on different DCSs such as, Pictures DCS of Lufthansa, Guitan DCS of Czech Airlines, Babel, SDCS of Aegean Airlines, SDCS of Malev Hungarian Airlines and SDCS of Tarom Romanian Airlines, just to name a few.• Gate Services: Checking passengers boarding passes and passports, making sure that all passengers embark on the plane, printing out the passenger manifest and handing it to the leading air stewardess. • Special Passenger Services (Passengers with Reduced Mobility): Handling of passengers with reducedmobility in accordance with European Standards. • Trained on first aid practices, providing wheel chair services to PRM passengers and assistance to all passengers in need of help while at the airport, with the utmost care and concern.

Larnaca, Cyprus

• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods• Measure and report the effectiveness of warehousing activities and employees performance• Organize and maintain inventory and storage area• Ensure shipments’ and inventory transactions’ accuracy• Communicate job expectations and coach employees• Determine staffing levels and assign workload• Interface with customers to answer questions or solve problems• Maintain items record, document necessary information and utilize reports to project warehouse status• Identify areas of improvement and establish innovative or adjust existing work procedures and practices• Confer and coordinate activities with other departments

Economics

17,50