Andreas Nørsgaard Email & Phone Number

Copenhagen, Dk

Capital Region Of Denmark, Denmark

Skilled highlights:• Support to customers by mail, ITSM tool and telephone • Handling tickets in ServiceNow according to ITIL• 1st, 2nd & 3rd line support for MitID, NemID, MitID-Erhverv, Brokers and Nemlogin support units• Ensure efficient and professional onboarding of customers (Banks and Municipalities) MitID.• Assist with handling police requests• Assist with phishing incidents/data breach• Incident Communication Lead• Update and create new support web content (Jira, confluence, whitelist, DNS Subdomain, CMS etc.)• Accurately and thoroughly advise the best options for customers• RA-training (webinar)• Update content in production MitID• NSIS regulations• CMS content MitID• Other tools; - Plan2learn (certified admin), Suppliermanagement tools, Swagger, Umbracco, Postman, Confluence, Jira.

Denmark

Ballerup, Hovedstaden, Danmark

Skilled highlights:• Support to customers by mail, ITSM tool and telephone • Handling tickets in ServiceNow according to ITIL• 1st, 2nd & 3rd line support for MitID, NemID, MitID-Erhverv, Brokers and Nemlogin support units• Ensure efficient and professional onboarding of customers (Banks and Municipalities) MitID.• Assist with handling police requests• Assist with phishing incidents/data breach• Incident Communication Lead• Update and create new support web content (Jira, confluence, whitelist, DNS Subdomain, CMS etc.)• Accurately and thoroughly advise the best options for customers• RA-training (webinar)• Update content in production MitID• NSIS regulations• CMS content MitID• Other tools; - Plan2learn (certified admin), Suppliermanagement tools, Swagger, Umbracco, Postman, Confluence, Jira.

Denmark

Copenhagen Area, Capital Region, Denmark

At Eventually I have been working closely together with many major international companies primarily in the IT, telecom, and pharmaceutical industries. My main goal was to help companies to create a conference with a more digital approach by taking the advisor role, but also making sure to implement, test and measure the impact of the latest technology on the market.I strive to create the most engaging online and onsite events, to help leading global companies achieve long-lasting impact and relations. I have through my experience built up professional competencies for planning, organizing, and controlling all parts of a project, to make sure the product is delivered within deadline and budget.Skilled Highlights • Digital Services• Project Management• Building and maintaining platforms/apps • Services focused• Event ExecutionExperience • Building and maintaining online platforms/apps: Aventri, Cvent, Crowd compass etc.• Implementing the latest technology for our clients: Hologram, AR/VR, RFID, beacons, facial recognition, apps.• Working with developers to manage large and complex project for cooperate clients.• Planning, coordinating, and executing major conferences globally for international clients.Project Highlights• Building and maintaining Microsoft booking tool for 2000 users at CES in Las Vegas 2017.• Building/maintaining Nokia registration/booking tool with approx. 2500 users for Mobile World Conference 2015-2019, Spain.• Nokia sales conference 800 pax. Athens, Greece.• Nokia sales conference 500 pax. Phuket, Thailand• Ferring Pharmaceuticals GRAC 400-700 pax. 2015-2019 in Sweden and Denmark.• Novo Nordisk 1000 pax. Copenhagen, Denmark.• AP Pension 2000 pax. Copenhagen, Denmark.

Responsibility- Rugby team- Volleyball team- Hockey team

Denmark

Responsibilities - B to C sales - Employee training- Daily operation of the two wheels plus and one other entertainment "sure tær".- Entertainment

Itil 4 Foundation, Customer Service Management

Kursus, Digital Markedsføring, A

Activities and Societies: - Digital strategy - SEO - Email marketing - Adwords & google analytics - SoMe - Content marketing - Usability

Bachelor'S Degree, Economics And Business - Sport And Event Management

Vækstdrive

Activities and Societies: Give indsigt i vækstdrive metoden og dens muligheder som proces værktøj for private virksomheder- Vækstdrive.