• Operations Manager- Scan product for partner distribution(maintain records of each order and follow-up each order to completion)- Training new employees- Technical Support - Manage operations- Manage imports and exports- Process and update Customer/Partner and account data• Back Office (Team Leader)- Phone/e-mail management- Data Entry and Record management- Digital order completion- Promptly respond to phones, emails and chats, ensuring timely and accurate follow-up on customer requests and inquiries- Help Desk support for our shops- Support our Sales team with customer/partner feedback- Import Monthly Data - Prepare Reports and Commissions- Send Invoices to our Partners- Prepare and send packages with the courier company(ACS)- Order any office supply needed• Customer Service (Team Leader)- Handling calls/complaints professionally and with discretion and communication- Handling existing customers on the CRM platform- Register new customers in a CRM platform- Working well with a team and ensuring for the best customer support

• Order management experience- Billing process for each order using Epsilon Smart Advanced Invoice Software- Accounting responsibilities- Purchase supplies- Register new customers - Data Entry - Keep records of money transfers and collections- Prepare and send packages using the ACS courier web connect app- Handling daily orders- Order any office supply needed

• Financial Services & Back Office Agent experience- Collecting documents for new money-transfer agents- Send new agreements for verification- Supervise on-boarding procedure for new money-transfer agents- Agent support- Data Entry and Record management- Invoice confirmation- Send invoices for payment- Keep record of all transactions and invoices- Manage email correspondence