Leading EU Risk Management and Fraud Prevention, reporting directly to Snr Director. Our activities are governed by minimising risk exposure from fraud and processes, while enabling business to provide premium experience to trustworthy consumers.1. Responsible and Accountable for improving P&L by reducing losses to fraudulent activities, while enabling premium services to trustworthy consumers, reducing losses to fraudulent activities by more than 50% across 19 countries in EU2. Responsible and Accountable for 1st and 2nd Line of Defense 3. Responsible and Accountable for Operational Excellence, by improving and documenting operational processes resulting in consumer friction, reducing Contact to Order Rate from 5% to 3%4. Implemented localized policies, controls processes and operations per country reducing fraudulent Goodwill Credit claims by 80%5. Supported with Internal fraud monitoring and investigations, closing loopholes for fraudulent refunds6. Developed and released internal risk tool globally, unmasking consumer data manipulation and improving claims rejections and process governance, improving ticket resolution time from 5 minutes to 1 minute 7. Developed real time monitoring and alerting for proactive issue detection8. Developed automated carrier claim process recovering €1M of damagesAchievements:1. Reduced financial losses by more than 50% across 19 countries2. Designed, developed and released internal risk tool across 500 agents and implemented globally, improving ticket resolution time from 5 minutes to 1 minute3. Developed risk framework to safely release Instant Refunds to trustworthy consumers4. Received adidas award for establishing EU Risk Framework5. Removed adidas from the fraud forums as an easy target

1. Responsible and Accountable for controlling all ecom operational processes (forecasting/pricing/order management/payments/risk)2. Responsible and Accountable for developing Payment and Risk Management real time reporting and processes, achieving 90% Approval Rates3. Responsible and Accountable for 1st Line of Defence4. Developed chargeback defence process across all payment methods for EU, bringing visibility and achieving 0.1% Chargeback Rates5. Developed dynamic pricing model, eliminating pricing errors and maintaining healthy margins of average 60%

1. Responsible and Accountable for monitoring and optimising payment KPIs across EU, achieving average Approval Rates of 85%2. Responsible for Refund Speed, reducing failed refunds from 5% to 1%3. Responsible and Accountable for investigating and resolving consumer disputes and police authority requests4. Developed real time payment performance dashboard to monitor biggest HYPE sale drop – Project Delta

1. Responsible for Business Profitability reporting and optimisation2. Responsible Demand Forecasting3. Responsible for fraud prevention from fraudulent media partners

- Business process improvement; database management & development of Microsoft SQL database: data visualization, analysis & reporting capabilities enhancement- Market research analysis & competitor intelligence; report publication among stakeholders- eCommerce analysis; web platform content & CRM management & analysis

- Market research analysis & competitor intelligence- Business operations; process standardization & simplification- Sales & eCommerce User Experience (UX); sales promotion & customer experience improvements on shopping environment- Inventory management

- Presidential Guard- Sergeant; high security areas and 250 soldiers management; exemplary conduct during the military service

- Liaison between the Hellenic Ministry of Foreign Affairs & the foreign Embassies- Visitors’ program arrangement