Senior Digital Campaign - & Performance Manager
Driven Performance Manager specialized in improving internal processes and help improve the overall experience of using our platform and website, which is based on a AI that we continuously were developing.As well as overseeing the daily operation and making sure we met every deadline on time. Obtained and analyzed cross-functional performance data updating our COO and CTO to continuously improve our Client Satisfaction rate by setting performance objectives per month. An example, I helped decrease the average response time from 15 minutes to less than 5 minutes on our primary communication platform with our clients.Developed our Campaign- and Customer Success team by providing training and guidance in specific cases with clients by providing new knowledge on best practices from leading fields. Additionally, designing and reviewing policies related to employee performance.