Accomplished IT Support Analyst with a background in providing IT support across organizations, both the public and private sector, as well as extensive infrastructure project experience. With extensive IT support experience, coupled with a strong understanding of infrastructure and IT environments within large organizations. I confidently deliver support solutions that ensure optimal levels of IT service performance and rapid problem resolution. Highly qualified with various Mikrotik, Ubiquiti, Cisco and Microsoft issues. I have in-depth technical knowledge across business systems including hardware, software, and change methodologies.