Re-Opening Javana after closing for 3 years. Javana is newly renovated. Build everything similar to Pre-opening hotel including preparing manning, projection, budgeting, etc.- ROI for Major Renovation 2023 within 6 months.- Average GOP 43%- Back to business among competitors within 2 months.- Best Revenue and GOP in August 2023 since ever Javana opened in 2012

Responsible for accurately inputting all reservation, comment, detail correspondence and itinerary into VHP, answering reservation phone , email and facsimiles, liaising with Reservation Manager to ensure that all guest inquiry, itinerary and detail are prepared for, The Job also entails updating, auditing and reviewing report that indicate the levels of inventory, Overseeing information available online such as promotion offer and rate.* Assist Reservation Manager to operate the department.* Carry out all tasks in line with resort procedures, standard, and standard product specification. * Acknowledge and welcome every caller in a prompt and courteous manner and always speak slowly and clearly* Updating distribution channels for room rate and availability * Confirm all reservation back to agent and wholesalers via email within 24 hours of receiving the reservation request * Coordinate group bookings, ensure rooming list are entered within required time-frames and that group information is distributed to all resort department * Enforcing no-show and cancellation charge and policies * Ensure guest's special needs and request are recorded in their reservation, and that there are passed on the relevant department so they can be fulfilled * check arrival report 3 days prior to arrival and allocate specific room number to all arriving guest * Record all of maintenance requirements in the room or office areas* Ensure all checklist are completed correctly each day

• Assist Director of Revenue in making daily pick up report, weekly report and other requested report.• Assist eCommerce Manager in ensuring property content/offers are up to date and consistent with revenue strategies.• Assist eCommerce Manager in maintaining the hotel branded website in proper function.• Assist in loading/publishing online marketing campaigns with approved online agencies.• Assist in ensuring brand consistency and reinforcement in all marketing copy, photography, communications and programs.• Assist in managing Extranets in uploading of rates & allotments• Assist in maintaining Channel Manager for uploads and mapping, this will include hotel brand website and all B2C/retail Online Travel Agencies.• Assist in hotel brand website/third party websites auditing processes.• Assist with daily eCommerce activities and functionality.• Assist in managing tracking systems for data mining and analytical purposes.• Assist in the collaboration works with Program & Database.• Assist in the collaboration works with Reservation• Familiar with Siteminder, Opera, LHW, Sabre (Synxis), Webhotel, Rate Gain

*Answering, Transferring, Placing a call on hold*Handling Direct Booking*Handling Guest Complain*Making a call to the guests and travel agent for reconfirmation*Sending and receiving fax*Making the list of arrival and departure guest also transfer*Making pro-forma invoice and confirmation Letter*Doing traces*Making, updating, reconfirming reservation in OPERA

*Answering, Transferring, Placing a call on hold*Handling Direct Booking*Handling Guest Complain*Making a call to the guests and travel agent for reconfirmation*Sending and receiving fax*Making the list of arrival and departure guest also transfer*Making pro-forma invoice and confirmation Letter*Doing traces*Making, updating, reconfirming reservation in MYOH

Answering ,Transferring, Placing a call on holdmaking a call to the guests and travel agent for reconfirmationSending and receiving faxHandling Guest ComplainPreparing daily pick-up reportPreparing the list of arrival and departure guest also transferMaking pro-forma invoice and confirmation LetterHelping the Reservation Advisor to make daily reportHelping the Reservation Advisor to do tracesMaking a new reservation in MarshaUpdating a reservation in OperaUpdating group in OperaUpdating E-Commerce

* Responsible for serving food to the visitors of the restaurants* Welcoming and greeting the customer* Responsible to taking order (food and beverages) * Present menus to patrons and answer questions about menu items, making recommendations upon request.* Inform customers of daily specials.* Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.* Open Wine and serve to the guests* Make beverages for the guests* Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning* Stock service areas with supplies such as coffee, food, tableware, and linens.* Check with customers to ensure that they are enjoying their meals and take action to correct any problems.* Responsible to set up the buffet and preparing the restaurant equipment before open the restaurant* Responsible to make reservation customer and prepare the table* Hard working and flexible in time schedule were my key of success. I have worked in a big team of more than 20people, with all international staff.