Andreas Stenly Email & Phone Number

Macquarie Park

Provide second level support for Footprint calls.Monitor the outstanding Service Desk calls via Footprints and attend to requests for support that have been logged .Install, configure and maintain network devices including but not restricted to PCs, Printers, Print Servers, Terminal Servers, laboratory machine interfaces, Switches and application software.Assist with the implementation of LAN infrastructure to the lab practices.Manage projects.Develop training materials for… Show more Provide second level support for Footprint calls.Monitor the outstanding Service Desk calls via Footprints and attend to requests for support that have been logged .Install, configure and maintain network devices including but not restricted to PCs, Printers, Print Servers, Terminal Servers, laboratory machine interfaces, Switches and application software.Assist with the implementation of LAN infrastructure to the lab practices.Manage projects.Develop training materials for staff.Liaise with vendors and service providers to ensure that systems perform optimally.Monitor and report the performance, availability and security of systems.Maintain comprehensive and accurate configuration documentation and operations documentation.Assist with the development, documentation and testing of disaster recovery procedures.Provide regular reports to the Sonic Technical Services Team leader on the operation of systems as requested.Provide assistance to local IT staff for the configuration, support and management of local IT systems.Provide onsite rotation of backup tapes.Adhere to the Sonic IT Change Management system and participate in the onsite requirements of change requests issued by the Sonic IT Infrastructure Group or developed by Technical Services Team.Liaise with the Technical Services Manager to ensure that security standards are implemented and maintained.Undertake training and attend conferences to ensure that appropriate skills are maintained.Design and present software application training sessions.Provide onsite support for Sonic IT Infrastructure Group.Provide after hours support in support of IT staff on the On Call Roster.Participate in regular team meetings as required.Other duties as required. Show less

Sydney, Australia

Provide remote support via phone, email and remote access .Respond to initial requests for support and resolve where possible within agreed time-frames.Escalate internally where necessary if can not resolve.Monitoring of daily processes and procedures such as back-ups and event monitoring.Attend on site on an ad hoc basis as and when required.Document all services through the ticket management system (Manage Engine Service Desk).Maintain tickets ensuring all schedules… Show more Provide remote support via phone, email and remote access .Respond to initial requests for support and resolve where possible within agreed time-frames.Escalate internally where necessary if can not resolve.Monitoring of daily processes and procedures such as back-ups and event monitoring.Attend on site on an ad hoc basis as and when required.Document all services through the ticket management system (Manage Engine Service Desk).Maintain tickets ensuring all schedules, notes and time entries are entered immediately into the system.Work with the client services team to ensure all client requests are actioned within agreed SLAs.Provide top quality customer service to all clients.Efficiently and effectively communicate with clients on a day to day basis regarding the status if their tickets/requests.Provide backup assistance to the service delivery team as required. Show less

Glendenning

Troubleshooting across all hardware and various software. Provide desktop support of up to 150 users, in person as well as over the phone and remote access including Melbourne and BrisbaneAdminister users accounts using Active Directory and email using Exchange 2007.Supporting Windows XP/7 platforms, Terminal Servers, Roaming Profiles, VPN and VMware.Managing Blackberry Enterprise Server, Aastra/Ericsson Telephone System, Print Server and Backup Server.

Sydney, Australia

Providing assistance/support for general IT problems across three locations in different states, such as printing, application, computer and network issues.Working within Windows XP and Office 2003 environment.Installing printers and computers and setup new user.Troubleshooting computer hardware and recover data from corrupted operating system.Creating marketing presentations and marketing reports using Microsoft PowerPoint.General office duties.

Bachelor Of Business And Bachelor Of Computer Science, Business And It Management

Activities and Societies: Outdoor Activities Group

Diploma Of Network Engineering, Network Engineering