Andreas Sundin Email & Phone Number

Hallsberg, Orebro County, Sweden

Hallsberg, Orebro County, Sweden

Karlskoga, Sweden

Orebro, Sweden

Stockholm, Sweden

Taliinn, Estonia / Denver Co, Us

Implement 3-week virtual and brick & mortar training for newly recruited staff for the new accounts around the world . 1 in Tallinn, Estonia and 3 in Denver , Colorado, US. Certification and quality assurance of new trainers , and assist in the start-up of new accounts.

Karlskoga, Sweden / Örebro, Sweden

Plan and prepare training for new recruits and existing staff. Quality assurance of education programs implementation and staff skills after training. Distribute tasks that benefit account to trainers during periods with less training classes. Close contact with trainers , other quality staff and managers. Reporting and analysis was part of my responsibilities.

Karlskoga, Sweden

Implement 1-4 -week virtual training to new recruits and existing staff. Very detailed training with strong focus on customer satisfaction . Rigorous quality control and certification of trainers before and during training . Reporting and analysis was part of my responsibilities.

Karlskoga / Kista, Sweden

Consulting for Tele2. Create and produce new educational materials for new guidelines (customer life cycle). I worked independently and under deadline mainly with material for mobile broadband. The period covered some progress meetings and a couple of trips to Stockholm, Kista before the work was completed .

Karlskoga, Sweden

Train new and existing staff for our clients iPhone Support . As one of two QAs I was responsible for the quality of the iPhone support through quality assurance and coaching / feedback . The iPhone support was one of the first groups to achieve the customer satisfaction as the goal set by by our client and was also awarded the best support in the world during my time there.

Karlskoga, Sweden

2nd line Product Specialist:Manage complex product-related issues escalated from 1st line in close cooperation with the customer relations group.2nd line Technical Support:Manage / troubleshoot complex technical problems escalated from the 1st line .Customer Service Representative:Answer and solving incoming calls from Tele2's mobile customers .

Hallsberg, Sweden

Assemble/ Build loaders and excavators.

Hallsberg, Sweden

Apply silicone to various server parts.

Trollhättan, Sweden

Assemble/ build car models Saab 9-5 and Saab 9-3.

Kumla, Sweden

Assemble cellphone model T28.