Andreas Vidakis Email & Phone Number

Greece

Athens, Attiki, Greece

Greece

Customer service for www.stoiximan.gr . Answering about various issues of the clients via phone, live chat or email . The main topics we were dealing with were :a)Questions about the registration process, b) Deposits and withdrawals , c) Bonus requests , d) Bet issues , e) Casino activity issues (Platforms of Netent and Playtech), f) Technical issues of the site , g) General information about sport and casino games, bet markets and the function of the site. In addition every day we had internal… Show more Customer service for www.stoiximan.gr . Answering about various issues of the clients via phone, live chat or email . The main topics we were dealing with were :a)Questions about the registration process, b) Deposits and withdrawals , c) Bonus requests , d) Bet issues , e) Casino activity issues (Platforms of Netent and Playtech), f) Technical issues of the site , g) General information about sport and casino games, bet markets and the function of the site. In addition every day we had internal communication with the relevant departments about customers requests.Experience with ZENDESK Customer Service platform. Show less

Athens, Greece

Inbound customer service for the department of Alpha bank cards. Answering customers calls and dealing with every matter occured from the use of the bank cards. Controling customer data, monitoring customer transactions, answering customer questions about banking, forwarding customers requests internal to the responsible department.

Athens, Greece

Depatment of managing digital convergence orders. Application authentication and registration data into information systems (ERP - CRM) of the telecommunications companies ( Vodafone , Wind) and of kotsovolos internal system. The progamme we were dealing with was "Digital Solidarity Services For The 8 Pure Convergence Greek Regions ". Control of client applications and required documents and complete dossier of the client. At the end of the procedure we were shipping the contract to the client… Show more Depatment of managing digital convergence orders. Application authentication and registration data into information systems (ERP - CRM) of the telecommunications companies ( Vodafone , Wind) and of kotsovolos internal system. The progamme we were dealing with was "Digital Solidarity Services For The 8 Pure Convergence Greek Regions ". Control of client applications and required documents and complete dossier of the client. At the end of the procedure we were shipping the contract to the client with his device. Show less

Athens

A CDPS Analyst is a multi-tasked individual appointed to process the CIP documentation, as defined by the Bank of Greece Acts 2652 (February 29, 2012) and 281 (March 17, 2009), for the existing clientele of the Bank.1) Collection and validation of CIP Documents.2) Mapping of incoming documentation through ECCMS (Enhanced Customer Contact Management System).3) System Update with the missing/renewed information based on the submitted documentation.4) Communication with the… Show more A CDPS Analyst is a multi-tasked individual appointed to process the CIP documentation, as defined by the Bank of Greece Acts 2652 (February 29, 2012) and 281 (March 17, 2009), for the existing clientele of the Bank.1) Collection and validation of CIP Documents.2) Mapping of incoming documentation through ECCMS (Enhanced Customer Contact Management System).3) System Update with the missing/renewed information based on the submitted documentation.4) Communication with the Customers for CIP purposes (through phone, SMS, letter).5) Preparation for Scanning, E-Archiving of Documents. Show less

Athens

1) Evaluation of Inheritance Pensions Returns applications and Pensioners’ Social Solidarity Benefit (EKAS) applications. Duties also included electronic processing of applications, their clearance and payment. 2) Registering details of electronic and handwritten decisions made by repealed Social Security Funds now part of O.A.E.E..3) Management of applications and enquiries made by members of the public, concerning the organisations’ pension policies and services.4) Clearance… Show more 1) Evaluation of Inheritance Pensions Returns applications and Pensioners’ Social Solidarity Benefit (EKAS) applications. Duties also included electronic processing of applications, their clearance and payment. 2) Registering details of electronic and handwritten decisions made by repealed Social Security Funds now part of O.A.E.E..3) Management of applications and enquiries made by members of the public, concerning the organisations’ pension policies and services.4) Clearance, first-time payment and recursive pension payment for all newly introduced decisions made by The East Attica Departement Of Pensions Clearance of O.A.E.E.. Show less