Andreas Wright Email & Phone Number

Las Vegas, Nv, Us

United States

Freelance Creative Writer 2019-Present-Blogger-Researching topics, trends and statistics for creating original articles that engage readersMeeting with clients to ensure each article is designed to drive sales and support marketing -Product descriptions-Modify product description verbiage to help drive sales and create retention -Working with clients to create concepts that support their products

Las Vegas, Nevada, United States

Season 16-21 Launches

Las Vegas, Nevada

IT SUPPORT SPECIALISTJob Summary:Responsible for identifying and resolving complex issues reported by users, system requests, and high priority tickets. Maintains user and system uptime through effective remote problem solving and by working with outside resources and vendors to deliver effective resolutions.Essential Duties and Responsibilities:• Identify, troubleshoot, resolve and document complex issues while maintaining customer satisfaction• Install, support, configure, evaluate, maintain, monitor and analyze systems and software in a client network environment• Lead high priority tickets involving server or network troubleshooting, hardware repairs, disaster recovery or other critical requests escalated for assistance• Utilize remote monitoring and management software to resolve client requests when applicable• Document, review and improve existing or new technical procedures and knowledge management• Respond to client support request tickets, calls and emails, assign ticket severity, update service work notes and prioritize work to resolve complex support client issues• Establish a high level of personal credibility and build strong professional working relationships with client and their staff• Participate in ongoing personal training and attainment of applicable technical certifications• Perform duties as Support Specialist as needed in department• Provide updates, status and completion information to management• Work with vendors to provide appropriate build outs for new and existing properties as supplied by the architecture team

Las Vegas, Nevada

Job Overview – Apparel Stylist are responsible for providing product styling to ensure that the organization’s product images are of the highest quality. Duties• Following studio styling guides to style products to the Buyers and vendors specifications• Organizing and running daily shoots • Coordinate with model and photographer to strategize daily bay goals • Partner with Art Directors to stay up to date on Zappos styling standards• Utilizing inventory tools when styling shoots• Troubleshooting styling challenges on-set• Checking for hair and makeup issues• Partnering with vendors and buyers in specific categories to get information on fit, future initiatives, and strategies

Zappos.Com

Job Overview – IT Technician responsible for maintaining the integrity of all computer workstations and associated software within the office building. The IT Technician will also be the main point of contact for employees who are experiencing computer issues.Duties• Providing exceptional customer service while responding to phone, e-mail and online requests for technical support• Monitoring Incident chat, and IT chat channels and providing needed information and assistance• Assisting users with basic technical issues• Gathering needed information from users in order to create detailed support tickets• Escalating critical customer situations to the appropriate level of management and engineering expertise• Ability to communicate technical issues and solutions to system managers and engineering experts, as well as our customer base• Passing on any feedback or suggestions by customers to the appropriate internal team• Pursuing continual learning and self-improvement via industry standard certifications and training• Exceptional interpersonal skills, with a focus on rapport-building, listening,• and questioning skills• Ability to work in a 24/7 environment and work any required shift (Morning/Swing/Grave)• Basic Hardware and Software Knowledge (Windows, Mac OS)• Ability to function as an individual contributor and/or a member of a team• Track and monitor all support cases to ensure timely resolution and follow-up• Contribute to documentation and knowledgebase article library• Analyzing calls/emails/chat/tickets in order to spot common trends and underlying problems• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Walking customers through the problem-solving process• Stay current with system information, changes and updates• Managing incident communication/handling• Manage/create/repair customer accounts as needed• Following up with customers to insure all issues have been resolved

Zappos.Com

Job Overview - The Customer Service Representative is responsible for assisting customers by aiding with orders, account questions, and general inquiries.Duties• Assisting customers via phone, email, or live chat• Creating and upgrading customer accounts• Aiding with order placement and cancellation, returns, and exchanges• Advising on company information and policies• Gaining product knowledge for merchandise sold by the organization• Providing an excellent customer service experience