- Testing Application to ensure compliance with Business Requirement Specification- Create Test Case / Test Script- Collaborate with project managers and developers to create comprehensive test plans and test cases that cover various aspects of the software, including functionality, usability, performance- Create Report about bugs and suggestion for optimizing application

- Support Hospital Information System ( HOPE )- Records Tickets, Analyze, Solving & Escalating Service / Issues Using Manage Engine Service Desk- Manage User Creation Management ( PR Portal, Vendor Portal, Electronic Medical Record ( EMR )- Configuring Hardware / Software Installation- Responding to incoming calls, emails, or support tickets from end-users experiencing technical issues.- Providing basic technical assistance and troubleshooting for common problems such as… Show more - Support Hospital Information System ( HOPE )- Records Tickets, Analyze, Solving & Escalating Service / Issues Using Manage Engine Service Desk- Manage User Creation Management ( PR Portal, Vendor Portal, Electronic Medical Record ( EMR )- Configuring Hardware / Software Installation- Responding to incoming calls, emails, or support tickets from end-users experiencing technical issues.- Providing basic technical assistance and troubleshooting for common problems such as password resets, software installations, printer issues, and network connectivity problems.- Documenting support requests, resolutions, and maintaining a knowledge base of frequently asked questions and their solutions.- Escalating more complex issues to Level 2 or Level 3 support technicians.- Assisting with user account management, including creating and deleting user accounts and modifying permissions.- Conducting initial diagnostics and gathering relevant information to effectively escalate issues to higher-level support teams if necessary.- Providing excellent customer service and maintaining a professional and courteous demeanor at all times. Show less

- Testing new Technology for Sealog Application- Support Development of Sealog Application and Make Trial Testing - Manage Sealog Related Event- Managing all Request IT Related Problem

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