Andreas A. Email & Phone Number

United States

Remote - NM

• Collaborates with risk management to protect and nurture the company's reputation, systems, sending ability, and revenue streams by enforcing our Terms, combating abuse, and educating and empowering our users to follow.
• Successfully enforced Terms of Use to maintain compliance and protect the company's reputation.
• Provided comprehensive guidance and resources to users on best email marketing practices to optimize deliverability and security.
• Investigate accounts to identify compliance issues and determine appropriate course of action to bring issues to resolution.
• Educate users on best practices of email marketing and audience management.
• Use established methodologies and documented investigation techniques to identify problems, collect data, establish facts, and bring issues to resolution.

Quay County, NM

• Serves on the Mental Health Resources Board of Directors representing Quay County.
• Facilitated IT-related communications, ensuring clear and effective dissemination of information to board members with varying levels of technical expertise.

Remote - NM

Remote - NM

• Provides customer facing support to resolve complex technical issues and communicate to both technical and non-technical audiences via phone or email. Documents every customer interaction (email, phone, chat.
• Appointed as a primary point-of-contact for my team during a payment processor migration and the enablement of 3D Secure 2.0, which globally affected the way we charged customer’s credit cards along with error-handling.
• Continuously curates documentation and integrates improvement of current workflows by recognizing trends, documenting anomalies for escalation, and creating/improving all internal documentation.
• Reached 100% of team defined target average productivity within a month of hire date and after being discharged from onboarding classes.
• Assists cross-functional teams and team leads with sensitive issues and incident handling/prevention as they arise to drive consensus across all stakeholders.
• Demonstrates an exemplary level of performance in a highly ambiguous environment.

Tucumcari, NM

• In this position I process complex eligibility materials for multiple Income Support Division programs and provide employment assistance to a diverse population. My work complies with federal and state regulations.
• Managed varied caseload including interviewing clients. Determine eligibility for assistance based on income potential, language and vocational skills, educational level, training needs, and employment history.
• Coordinated client use of multiple public assistance programs that may contain conflicting eligibility criteria.
• Composed narratives and analyzes case records to support and document eligibility decisions.
• Maintained case records by verifying and analyzing changes in clients’ circumstances to determine how information will affect eligibility, benefit levels, and disbursement.

Tucumcari, NM

My first venture into professional IT service was remediating client computers via new computer refreshes, data migration, and providing end-user education to prevent future infections. I am still involved, although on a smaller scale. Many of my clients are not computer savvy, so I explain computer issues in non-technical terms. To keep my clients safe.

Tucumcari, NM

This position offered opportunities to excel as an Administrative Assistant managing caseloads, and as an IT and Process Improvement Specialist. AS ADMINISTRATIVE ASSISTANTThe caseloads I managed included wills, contracts, and simple deeds. I also managed routine support tasks, trained new employees, processed payments, prepared pleadings and.

Master Of Science - Ms, Cybersecurity And Information Assurance

Studies emphasized on secure systems analysis and design, cybersecurity management, hacking, network design and management, and forensics.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Studies focused in vulnerability assessment, securing information using software-analysis techniques, web engineering, cloud management.

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities, 3.7590

Activities and Societies: Phi Theta Kappa Studies focused on general education credits, with an emphasis in social work. I am a member of.

High School Diploma, General Studies, 4.19

Activities and Societies: National Honor Society, Concert Band, Phi Theta Kappa While attending high school, I was concurrently enrolled.