PROJECT MANAGEMENT and STAKEHOLDER RELATIONS • Established strong relationships with clients (Specialists, Doctors, CEO), provided regular updates, and addressed concerns. Built good rapport with medical vendors (radiology, dental, GP), internal stakeholders, and lessors.• Delivered multiple medical D&C fit-out projects simultaneously across Melbourne, Canberra, and Sydney.PROJECT EXECUTION and OVERSIGHT• Led project planning from first site inspection and project schedule, to completion and post-mortem debriefs. • Collaborated with clients and the project team to review and complete documentation and drawings, ensuring adherence to engineering requirements (fire, mechanical, hydraulic, structural), Building Surveyor RFIs, and any necessary Performance Solutions. Obtained client sign-off on all finalised documents.• Regularly inspected construction sites to ensure subcontractors adhered to quality and safety standards, documenting findings on Hammertech and BuilderTrend portals.• Assisted Interior Designers and Contract Administration with Procurement. MANAGEMENT and OPERATIONAL RESPONSIBILITIES • Tracked projects performance (client satisfaction, budget, timeline, quality, OHS, people, challenges and learning).• Monitored upcoming client payments and followed up on overdue invoices.• Managed the in-house Interior Designers, Contract Administrators and Site Managers.• Developed systems and optimised processes, while managing HR functions within the project team, including recruitment, onboarding, performance management, and leaves.

PROMOTED MISSION AUSTRALIA and FACILITATED PARTNERSHIPS:• Cultivated partnerships with community organisations, government agencies, councils, and health providers.• Enhanced the organisation's visibility and developed referral networks to support people with diverse-abilities.• Attended key networking events, forums, expos, and committees, while conducting regular outreach. visits.• Managed partnership agreements from initial investigation to evaluation.LED MARKETING INITIATIVES and DATA-DRIVEN INSIGHTS:• Managed marketing activities and created promotional materials.• Developed comprehensive narrative and statistical reports.• Analysed data to inform stakeholder updates and identify areas for improvement.MANAGEMENT RESPONSIBILITIES:• Served as Acting Program Manager for the Dandenong, Ringwood, and Lilydale offices.

STAKEHOLDER ENGAGEMENT AND PROMOTED ATEP:• Cultivated relationships with stakeholders and provided regular progress reports and learning. • Developed and implemented strategies to deliver federally funded programs: "SBAT Community Partnership Projects", "Multi Industry School Based and Pre-Apprenticeship Support Project - MIP" (On The Road To Work), targeting youth 15-24 years old who are disadvantaged, disengaged or unemployed. • Overseen all project phases from initiation to evaluation.• Maintained detailed records of stakeholder interactions, networking events, and industry forum on the CRM. • Attracted suitable host employers and schools for the ATEP program.• Developed materials for inductions, presentations, expos, and email campaigns.MANAGED STAFF AND TRAINEES:• Recruited, selected, and supervised staff, including performance reviews and development.• Provided comprehensive support to trainees/apprentices and employers through regular visits and mentoring in Melbourne and regional Victoria.• Delivered one on one and group information sessions to youths, schools, RTOs and community organisations, including "Career Sessions" (resume, cover letter, job goals, business etiquette, interview techniques, etc) to raise the participants' Employability Skills.• Encouraged and further developed young people attitude and hard and soft skills, while supporting their career pathways through case management, coaching, training, work placement and work-ready skills. Assessed and managed individual barriers and risk factors to disengagement.

• Project-managed all staff management responsibilities, • Managed all departmental planning, budget and reports responsibilities.• Conducted Industry Engagement and Validation activities. • Promoted Ozford to attract international students and represented the business to key networking events, forums, expos and key committees/networks.• Event Management of school events and project managed Workplace Placements.• Managed all aspects all compliance to meet Government (ASQA) Standards, such as PD register, mapping/ TAS, Resources, curriculum development and training schedules.• Project managed the “Moodle Implementation” and created courses on the LMS.• Delivered and assessed the Advanced Diploma of Leadership and Management & Hospitality.

 Facilitated engaging training activities to international students for the Advanced Diploma of Business (classroom and e-learning). Competently assessed projects and assignments in accordance with the Principles of Assessment, Rules of Evidence and compliance guidelines as per ASQA requirements.  Inspired and supported learners using active listening, empathy, goal setting and constructive feedback, acknowledging and appreciating diversity and considering the dimensions of national cultures and individual individuals’ personalities and trainability. Proactively encouraged students to develop the right skills, knowledge and attitude to succeed in their careers.

 Conducted Business Development activities, organised networking meetings, followed up on potential leads and advised prospective employers and students of the course options. Conducted Skills Audit and Training Need Analysis (TNA) to organisations and contextualised training considering ASQA standards and organisational goals, resources, climate and constraints. Successfully passed the ASQA audit, achieved 100% compliance on all standards and gained re-registration. Managed Training and Assessment Strategies (TAS), validation and moderation.  Planned organised and controlled resources for projects and internal and external deliverable, considering time, quality and budget. Managed all aspects of staff management, including recruitment, selection, induction, termination, monitoring and evaluating performance with mid and end-of-year performance appraisals, and staff development. Organised and monitored staff skills matrix and profession development plan to meet ASQA standards. Planed, organised, led and monitored staff performance. Evaluated projects and staff performance. Facilitated and assessed vocational qualifications from Certificate III to Advanced Diploma level in Leadership & Management, HR, Business Admin and Retail - Workplace, Distance, Blended and E-Learning (Moodle LMS). Provided regular feed-back to learners and employers regarding progress, challenges and opportunities. Provided student academic counselling and advice.

 Proactively assisted with the transition from “Job Services Australia” (JSA) to the new “Jobactive” Government contract, designed to better meet the needs of job seekers and employers and improve job outcomes. Actively contributed to the placement of candidates into jobs conducting “skills and barrier analysis” and referring clients to account managers. Furthermore, provided support to complete “Work for the Dole” or other eligible activities to present job seekers with work-like experiences & help them learn new skills and improve motivation.  Assessed candidates’ readiness for employment using the “SAT” (Skills, Ambitions and Training) assessment tool, in order to establish current skills, abilities, education and realistic employment opportunities. Competently used the “Self-Sufficiency Matrix” tool to identify vocational and non-vocational barriers to employments, such as employment history, education and training, health and wellbeing, LLN, housing, transport, disability, mental health, drugs and alcohol, and criminal offence.  Prepared individualised “Job Plans” in line with WISE and Government guidelines. Moreover, assisted job seekers looking for work, writing resume and preparing for interviews, in order to provide the right level of case management so that job seekers are ready to take up and keep a job. Connected clients with psychologists, general practitioners and legal aide to assist in crisis situations.

 Developed and maintained strong relationships with clients for re-sales, while promoting company services and State and Commonwealth Government financial support programs to new and existing customers. Effectively conducted Training Needs Analysis (Skillsbook®) to identify and analyse skills gaps, and address any existing or potential issues that may impact on the organisation’s objectives. Provided organisations with clear recommendations on training and assessment needs, and contextualised learning programs considering ASQA standards and organisational goals, resources, climate and constraints. Competently administered, delivered and assessed Vocational courses, from Cert. III to Diploma level - Business, HR, Management, Administration, Sales, Customer Service, Microsoft Office and Cert. IV in TAE - Workplace, Distance, Blended and E-Learning (Catapult eLearning platform, FinPa LMS). Enthusiastically trained and assessed students via E-learning, Distance, Workplace, Workshop, Blended Facilitation, Recognition of Prior Learning (RPL) and On-the-Job Mentoring. Managed Training and Assessment Strategies (TAS), validation and moderation.  Developed training plans and conducted LLN Assessments on a weekly basis, in order to improve clients’ employability skills and meet organisational needs. Efficiently managed a caseload, proactively maintaining monthly contacts and conducting regular visits to clients. Provided regular feed-back to learners and employers regarding progress and challenges. Assisted trainees to develop the right skills, knowledge and attitude (including corporate clients like Cardinia Shire Council, Department of Health and Toshiba Australia) Strictly complied with company policies & procedures, including AQTF/ ASQA and Quality system requirements. Effectively used the VETtrak Student Management System.

 Developed and maintained strong relationships with clients for re-sales, while promoting company services and State & Commonwealth Government financial support programs. Conducted Vocational training & assessments (Frontline MGT, Banking/Sales & Financial Services, Human Resources, Retail and Health Administration -Cert III to Dip level) - face to face & distance education. Competently coordinated a range of training programs (Key account management for Bank of Melbourne, QBE insurance and WFI insurance clients), including “signing up” & working with trainees.  Consistently provided a high level of client service while efficiently maintained a workload of active clients and planned customer call cycles (Melbourne Metro & Regional Victoria). Developed training and assessment materials, participated to validation and moderation and maintained an accurate client records utilising in house database, VETtrack Advantage Pro, Woolworths RTO Records System and St George/Westpack E-luminate Learning Portal (LMS). Strictly complied with company policies & procedures, including AQTF/ ASQA and Quality system requirements. Effectively undertaken program reports & documentation for projects / tasks.

 Effectively enhanced client's employability skills, built self-esteem, fostered improved motivation and reinforced positive behaviour through personalised coaching, dynamic training, accountability and a sense of urgency. Consistently exceeded 100% of training targets including hitting a high of 171% of target.  Successfully utilised the "CMy People Psychometrics assessment"​ tool in order to establish job seeker verbal, numerical and abstract reasoning and temperament. (www.cmypeople.com) Applied effective Psychological First Aid in order to develop a non-intrusive and empathetic connection with clients, and reduce the initial distress caused by traumatic events. Confidently maintained a professional and healthy "distance"​ to sustain self-preservation when dealing with 'difficult"​ circumstances.  Competently provided a real focus on consultation between the employer and workers on health and safety issues, and as a chairperson, organised and conducted the regular OH&S meetings. Mentored and coached long term and highly disadvantage job seekers, individuals with disabilities, parents, mature aged, youth and CALD, in order to support them to achieve and maintain a sustainable employment. Confidently promoted training & conducted need analysis, identifying clear learning objectives for each session. Reinforced learning outcomes by using summarising, reflecting skills, informal assessments and by a variety of activities such as role-plays and group activities.  Designed resources and delivered engaging and empowering training, evaluated outcomes and provided effective and consistent follow-up support to clients measuring clients'​ progression. Utilised effective interview techniques to assess clients' employment barriers, considering cultural & linguistic diversity, age, mental health, current circumstances and learning styles. Connected clients with psychologists, general practitioners and legal aide to assist in crisis situations.

ANC Australian National College - Diploma of Business (Marketing)CAE Centre Adult Education - Short Courses (Open a B&B - Open a Cafe Business)Key Accountabilities: Delivered dynamic and engaging training for vocational and short courses.  Creatively designed learning strategies considering individual learning styles, LLN, CALD and LOTE students. Complied consistently with AQTF and company policies and procedures. Conducted and analysed learning need analysis.

 Conducted Business Development activities, worked closely with the marketing team, followed up on potential leads and advised prospective employers and students of the course options. Conducted Skills Audit and Training Need Analysis (TNA) to organisations and contextualised training considering ASQA standards and organisational goals, resources, climate and constraints. Successfully recognised people’s different needs and took a personal interest in motivating and promoting a passion for the hospitality / business management domains.  Proactively encouraged students to develop the right skills, knowledge and attitude to succeed in their careers, including their interrelation with clients and associates.  Great satisfaction came from inspiring and supporting local and international students, using active listening, empathy and goal setting skills. Excellent compliance audit report results. Accurately recorded ‘rules of evidence' and ensured validity, reliability, currency, fairness, sufficiency and flexibility were met. Effectively mapped formative and summative evidence against performance criteria for the relevant unit of competency or cluster units.  Developed timetables, learning materials and Training & Assessment Strategies (TAS), considering deadlines & Government requirements. Delivered short courses and assessed RPL complying with AQTF / ESOS requirements. Organised functions / events trained and assessed from Cert. II (High School students) to Diploma level, while managing quality customer service, hygiene and OHS requirements. Actively contributed to industry consultation and assessment validation/moderation. In charge for the re-fit out of the new college restaurant. Responsible for the selection of furniture, machinery, cutlery and crockery and obtain quotes from suppliers, considering project budget and deadlines. In charge of all restaurant operations, include order and receive stock and EOD balancing and reconciliation.

 Delivered and managed superior customer service, handling confidential information and complex situations with integrity and professionalism, while actively working towards resolving client’s enquiries and complaints. Proactively worked as a team player and achieved an increased of 44% in sales targets and 52% in customer satisfaction survey results. Appointed as a mystery shopper for the Bayside area to identify and evaluate the level of customer service, providing feedback on service and sales techniques, considering OHS and security procedures.

Also from Aug to Dec 2005 Successfully organised several trade fairs for the Australian delegations to participate in diverse exhibitions locally and overseas, monitoring budgets and deadlines.  Self motivated to taking prompt action with on ground assistance abroad. Consistently provided a high level of customer service, while effectively supervise a small event team in all their administration and client liaison responsibilities. Thoroughly ensured financial plans, cash flow budgets & deadlines were met. Invoiced clients & monitored payments against due dates. Prepared text and artwork for brochures, advertising and broadcasting. Planned and organised events, flights, accommodation, and travel itinerary liaising with service providers such as hotel, travel agencies and exhibition coordinators internationally. Coordinated projects thinking outside the square and using problem solving skills.CAREER HISTORY: Extensive experience in the Hospitality and Event Management domain.