Andreas Baxter, Cta, Eci Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

• Provided competitive market intelligence.• Maintained complete knowledge of and comply with alldepartmental policies/service procedures/standards.• Maintained positive guest relations at all times.• Provided effective written communication to the hotel operationsteam regarding onsite groups and events.• Cultivated collaborative, mutually supportive relationships withand among customers, community, sales office and hotel staff.• Created, implement, and monitor long-range sales and marketingstrategies to optimize revenue and profitability.• Developed, achieve and track personal sales goals.• Arranged and conduct special events, site inspections, and offsitepresentations for potential clients.• Maintained client files and update information daily in accordancewith established departmental policies and procedures.• Followed-up with clients regularly during and after departure toensure satisfaction and secure future bookings.• Assisted in developing and implementing sales plan andactivities.• Provided suitable training, reinforcement and coaching for staff,as necessary.• Participated in local networking organizations, community, andindustry events.• Coordinated necessary arrangements with vendors relating to sales.• Ensured all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.• Detailing of incoming events for communication to Event staff and planners.• Ensured the adequacy of sales-related equipment or material are available at all times.

Columbus, Ohio, United States

Answered telephone and respond to caller inquiries in a pleasant manner.• Answered client / bookers questions about property facilities/services • Served as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.• Responsible for coordinating internally with the sales & marketing team.• Generated reports, preparing proposals, collections details , coordinating with clients & suppliers.• Prepared sales-related documents throughout the sales process (e.g., proposals, contracts)• Gathered materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).• Generated group and/or corporate leads through internet prospecting and RFP process.• Arranged and coordinated meetings, events and any appointments.• Met with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.• Performed hotel site tours with potential clients.• Responsible for and maintaining some Wedding and social group blocks as it falls within market segment.• Monitored, screened, responded to and distributed incoming communications.• Designed, uploaded, extracted and maintained customer databases.• Managed group blocks and events through Delphi Sales Tool.• Printed Sales reports for each sales managers and submit to Director of Sales as needed.• Conducted research and collect data to prepare reports and documents.• Utilized efficient sales strategy for the maximization of hotel revenue.• Coordinated necessary arrangements with vendors relating to sales.• Ensured all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.• Ensured the adequacy of sales-related equipment or material are available at all times.• Performed other duties as assigned by Director or sales or the management.

Education record

International/Global Studies

Activities and Societies: Marching Band