Andreas Bjerre Toft Email & Phone Number

GRUNDFOS is the world's largest manufacturer of pumps with a mission to pioneer solutions to the world's water and climate challenges. Based in Denmark, it is a global multi-billion dollar business, employing over 20,000 people.My role:-Leading global demand planning process for Grundfos Industry Division, which encompasses sales of all products to industrial customers.-Reporting to Grundfos executive management

YOUSEE is the largest broadband, television, telephone and wireless service provider in Denmark, and is a part of Nuuday which is a spun-off company from TDC Group, the largest telecommunications company in Denmark.My role:-Head of department, managing 12 specialists spread across 4 sites in Denmark-Department tasked with scheduling, holiday planning and coordinating education for 1,200+ customer agents across YouSee, TDC Business and Telmore business entities-Reporting to YouSee senior management

Danmark

My role:-Responsible for forecasting call volumes and handling times across YouSee, TDC business and Telmore call center business units.-Reporting to YouSee senior management

My role:-Development of internal tools and analysis of scheduling to optimize operations activities-Management reporting

Danmark

DANSKE BANK is a multi-national banking and financial services corporation. It is the largest bank in Denamrk and a major retail bank in northern Europe with over 5 million retail customers.My role:-Development and introduction of novel forecasting methods to Operations Department-Behavioral analysis of customers who abandoned call attempts to Danske Bank's call centers

Danmark

My role:-Student job assisting customers experiencing technical difficulties with Danske Bank's IT services and products