Andrea Schilde Email & Phone Number

Utrecht, Netherlands

Utrecht, Netherlands

Broomfield, Colorado, United States

Managed redesign and technical upgrade of Rally Software (Agile SaaS B2B platform) as Product Owner and Product Manager, improving the customer experience and boosting satisfaction from 54% to 78%.Led visioning, implementation, and launch of the Objectives & Key Results feature as Product Manager and Product Owner, significantly contributing to Rally's product innovation and reinforcing its leadership in the Agile domain, as recognized by Gartner's Magic Quadrant.Collaborated with the product and leadership teams to define a compelling product vision, mission, and strategy, aligning the organization for effective execution.Focused on developing customer-centric solutions, involving close collaboration with internal and external stakeholders, addressing critical issues, and ensuring the highest level of customer satisfaction.Conducted user interviews, utilized user data and analytics to validate hypothesis, identify essential jobs to be done, and craft solutions aligned with evolving user needs, driving Rally's continued success in the agile space.Actively participated in agile ceremonies and played a crucial role in shaping product strategies through product steering and strategic planning.Facilitated cross-functional collaboration, working closely with product, engineering, user experience, and other stakeholders to identify and solve critical customer problems.

Boulder, Co

Guided and nurtured the organization's most dependable and high-achieving engineering team on a SaaS B2B platform, ensuring the punctual delivery of key features to the market, including Notifications, Internationalization, and Accessibility projects.Translated complex roadmaps, initiatives, and themes into actionable project plans, leading development teams to successfully implement strategy and achieve realistic and attainable milestones. This included spearheading projects focused on enhancing user experience through features like Notification Rules, Watches (single item notifications), expanding global reach via Internationalization, and ensuring inclusivity with Accessibility features.Successfully launched and managed beta programs within the application, collaborating closely with beta customers to gather valuable feedback and insights, particularly for our Notifications and Accessibility projects. This feedback was critically analyzed to deliver high-quality products that met user expectations.Adept at managing stakeholder expectations through consistent updates and adaptive project scope management to ensure timely delivery and alignment with strategic goals, especially in the areas of Notifications, Internationalization, and Accessibility.

Greater Los Angeles Area

Los Angeles, California, United States

Excelled in developing comprehensive Search product roadmaps, forging strong collaborations with business stakeholders and the engineering team. Skillfully translated roadmaps into actionable stories, fostering efficient execution.Managed prioritization process, meticulously balancing long-term vision with short-term wins, aligning 'blue-sky' expectations with reality, and addressing the needs of competing clients.Assumed ownership of all product-related communications, ensuring clear messaging from executive project status updates to implementation of team objectives, to status updates and facilitating effective cross-team interactions.Worked in close partnership with the engineering and QA teams and ensured the timely delivery and successful business acceptance of new features. Collaborated with Search Engineering Team and Analytics team on A/B testing for search weight optimization, balancing search relevance and PPC monetization. Played a key role in building and maintaining proprietary data assets and systems, enhancing search relevance optimization. Contributions were instrumental in driving product success and achieving business goals.Collaborated closely with the Search Engineering Team to optimize the entire search ecosystem and all microservices of this SaaS platform.

Los Angeles, California, United States

Los Angeles, California, United States

Led and managed a successful team of Search Operations Analysts for SaaS e-commerce B2C platform.Established team objectives and mentored team members to achieve them within specified timelines.Collaborated with various cross-functional teams to analyze and enhance search system performance, prioritizing quality improvement.Collaborated with the Search Operations and Data Analytics Teams to design, outsource, and oversee the development of a machine learning-based auto-classification tool, empowering our teams with easy training and tuning capabilities.Defined market-specific grammar rules to enhance spelling correction, data normalization, and text phrase handling. Harnessed demographics and marketing data to refine search methodologies, working closely with the search engineering team to drive product development efforts.Specialized in analyzing search queries, extracting patterns, and syntax rules to optimize our search engine's responsiveness. Created language-specific data dictionaries, category and product aliases, and stop words, among other components. Contributions were instrumental in enhancing search functionality and user experience.

Skillfully negotiated and secured competitive contracts for hotels and excursions within the USA West Coast program for Germany’s two largest tour operators, driving program growth.Built enduring relationships with partners and supported the Director of Contracting and the team in meeting project deadlines.Primary contact for implementing a new software system, troubleshooting technical issues, and conducting staff training.Attended conventions as a buyer and company representative to stay informed about industry trends. Traveled extensively to evaluate products and acquire in-depth destination knowledge.Collaborated with international clients on marketing campaigns.Orchestrated Incentives Trips to the region.

Los Angeles County, California, United States

New World Travel is the inbound tour specialist supporting the USA West Coast Travel program for Germany's two largest tour operators.Managed a team of 4 professionals, responsible for all USA West Coast reservations for Germany's top tour operators.Responsibilities included ensuring flawless execution of reservations from our German partners, timely issue resolution, and effective communication with hotels and partners.Excelled in optimizing team performance, fostering efficiency, and maintaining strong collaborations.

Bergheim, North Rhine-Westphalia, Germany

During my tenure as a Travel Agent in Germany from 1992 to 1996, I dedicated myself to providing comprehensive travel solutions. With a focus on both business and leisure travelers, I excelled in managing transportation, flight and hotel bookings, arranging individual, personalized travel itineraries, offering expert advice on travel destinations and ensuring a seamless and memorable experience for my clients. My passion for exploration and deep industry knowledge consistently resulted in exceptional travel solutions and grateful return customers.