Andrea Serrano Email & Phone Number

Miami, FL, US

New York City, New York, US

Madrid, ES

• Responsible for the installation and delivery of services throughout the United States, Mexico, and Central America, managing a team while overseeing local providers, planning deliveries, and reporting to management.
• Utilized Salesforce CRM to track projects into Telefónica’s proprietary ordering portal, to create a more efficient process for accessing information using Tableau
• Organized and led technical sessions with relevant teams, working to address and resolve various problems, including services that had not been configured properly and issues reported by customers
• Accomplished each month’s forecast, ensuring that all orders are delivered to the engineering and service management teams on-schedule
• Oversaw vendor relationships, providing resolutions to any supplier issues, guaranteeing commitment dates, and delivering services according to technical parameters
• Collaborated with the supplier follow-up team, reviewing and updating orders to ensure correct delivery dates are informed, maintain the most up-to-date information, achieve KPIs, and reduce the number of delayed orders

Madrid, ES

• Directly responsible for all work behind network migrations, coordinating over 1K for CEMEX at more than 600 locations in the U.S. within 2 years
• Planned and managed global projects for clients such as CEMEX and AVIANCA, assisting in the delivery of MPLS, Internet, and SDWAN network solutions and communication links, providing project leadership to all project.
• Directed all areas of the activation of services, including timelines and tasks with local providers, design and configuration of solutions with the engineering teams, and migration windows with the end-users
• Maintained Salesforce input, validating quotation tools and verifying that technical and financial information is accurate and uploaded correctly
• Coordinated project planning activities, organizing customer kickoff meetings, creating project plans, following up on deliverables and teams, controlling the budget, and reporting project status internally and to the.
• Conducted project closure tasks, delivering acceptance letters, creating billing reports, documenting lessons learned, and handing over services to the Operations Team

Madrid, ES

• Coordinated Data Center projects, including the migration of over 40 customers to Telefónica’s newly acquired telecommunications core
• Collaborated with multiple teams to coordinate migrations and impact on each customer’s services to provide concise expectations and minimal downtime on customer’s network during the cutover process
• Assisted Project Managers, following up with team members on assigned tasks and deliverables, preserving projected timelines
• Organized Collocation, Security, Managed, and Virtualization services, ensuring alignment with strategic plans
• Created Service Delivery Guides, establishing procedures and processes for handing over the customers’ solutions to the Service Management Team
• Created billing requests, guaranteeing budget control and the generation of accurate post-sales financial estimates

• Directly responsible for managing the inventory, maintaining the inventory database of in-stock merchandise, avoiding errors, and making certain that the most recent information is displayed
• Implemented an Order Management System, ensuring purchase and allocation of orders, streamlining the information to increase efficiency
• Provided leadership and strengthened communication to produce effective teamwork, driving the achievement of quarterly financial and performance objectives

Norwalk, Connecticut, US

• Introduced and implemented SolarWinds Network Performance Monitor to the organization, overseeing data flow, availability, performance, and report and alert on network devices
• Managed IT deployment projects, including designing a VPN network between the main offices in Caracas and the manufacturing plant, and the development and implementation of e-commerce on the company’s website

Master Of Science (Ms), Management Of Technology

Ingeniero Electrónico, Ingeniería Eléctrica Y Electrónica

Ib Diploma Programme

Bachiller, Ciencias