Andreas Wiebe Email & Phone Number

Winnipeg, Mb, Ca

Responsible for evaluating, documenting, and implementing improvements in process and procedure, ensuring compliance with several policy frameworks and enabling successful audits.* Align company with ISO-27001 for audit and certification.* Evaluate existing process and procedure against internal policies, ITIL, COBIT, and ISO standards.* Analyze processes, procedures, team workflows, and best practices to create and maintain process and procedure documentation that align with policies and best practices.* Evaluate, create, and train staff on governance and compliance process and procedure.* Set and maintain recurring schedules for governance/compliance activities.* Evaluate Compliance Auditor requests and assign to appropriate groups to ensure timely and accurate responses to audit requests. * Analyze reporting requirements and define KPI’s to ensure procedures capture necessary data.* Create and maintain documentation in Github and Confluence.* Create and maintain workflows in Jira.* Create and maintain artifacts such as UML diagrams (activity, state, class, etc).

Responsible for mentoring and managing developers and operations staff across multiple digital products.* Reported to the Senior Director of Digital Product and Operations.* Worked with senior management to drive business goals and objectives across the various Development Teams for more than twenty products.* Responsible for sixteen full-time, and five contract developers across Winnipeg, Montreal, Vancouver, and Regina. Additionally was responsible for the four member Digital Ad Operations department located in Winnipeg.* Worked with legal counsel to determine and document compliance requirements for CASL, GDPR, and PII. Communicated these standards to the various development teams and oversaw implementation.* Worked with Senior Developers and the Network Admin to re-architect key system components to deliver high availability products, leveraging micro-service architectures for key shared components.* Interviewed end users, business users, and stakeholders to determine and document business processes and requirements.* Evaluated and reported on possible internal and vendor solutions, provided recommendations, then delivered agreed upon solutions with the Development and Operations teams.* Created Product and Functional Requirement documents for internal projects.* Worked with Project Managers, Business Analysts, and development Team Leads to define and document the methodologies used.* Performed general management duties, including performance evaluations, salary reviews, training, and hiring/firing.* Recruited and hired highly skilled developers for key projects, including a complete rebuild of two business critical products with a twenty year old code-base.* Learned and implemented Automated Quality Assurance (AQA) for various products.* Assisted parent company’s IT department in deploying, troubleshooting, and repairing server, network, and desktop equipment for roughly 150 employees across Canada.

Winnipeg, Canada Area

Product Owner title with a Product Manager role, I was accountable and responsible for the classified and listing products, including competitive analysis, market strategy, vision, value proposition, long-term road-maps, OKR's, delivery, and everything in between.* Reported to the Senior Director of Digital Product.* Worked with stakeholders across the organization to document the existing state of digital products and plan future improvements in business and technology across multiple product lines.* Performed competitive analysis by analyzing and reporting on usage, audience trends, industry changes, and created action plans for various products.* Created, documented, and presented the five year business and technology plans for Listings and Classifieds products.* Created Use Cases and User Stories for development.* Maintained and prioritized the backlog (Kanban) and worked with developers on definition, technology decisions, and scheduling.* Reported to stakeholders on development status.* Performed and organized user acceptance testing and sign-off.* Worked with senior management to determine the future of development within the organization.

Responsible for strategy, product specification and development of a new platform technology with a goal of simplifying current operations and support requirements.* Reported directly to CMO* Worked with Chief Executives and VP’s to determine and scope future platforms and products.* Analyzed existing platforms to determine shared and distinct feature sets.* Created the business requirements document for new platform after stakeholder interviews.* Created artifacts such as logical Dataflow Diagrams, Entity Relationship Diagrams, and flowcharts.* Created the product development specification for new platform.* Worked with Engineering, Project Management, and Business Units to design an integrated platform.

Managed a revenue stream with a focus of driving profit and margin through the use of partner relationships, technology improvements and training for a staff of thirty people in the Direct Connect channel.* Managed the Direct Calling channel, an inbound and outbound call center.* Was responsible for 30-60 staff and two direct reports.* Gathered client and stakeholder requirements for new product launches.* Created BRD's and FRD's for new technology builds.* Discovered and implemented key metrics (KPI’s).* Performed daily data analysis on KPI’s to determine pain-points and opportunities.* Was responsible for financial forecasts, costs, compliance, advertising/media, staffing, and IO’s.* Communicated with the organizations VP’s, C-level executives and vendors.* Designed and coded tools and utilities for process improvements, automation, and ETL.* Created and presented training material, agent scripts, and other support/process documentation.* Handled escalation calls and provided management/supervisor training of escalations.Managed projects and products for the Portals and Partnership channel with a focus on launching new products by determining requirements, designing solutions and driving engineering specs. Managed existing owned and operated properties by refining user experience, managing content, and working with vendors to increase revenue.* Worked directly with partners, vendors, and clients to determine and spec new products.* Created artifacts such as DFD's,ERD's, and flowcharts.* Researched and designed marketing solutions for the Yahoo! Homes and Education portals.* Researched and created ETL for US government employment and education statistics.* Created process for maintaining and reporting on over 2000 registered domains.* Assisted third-party publishers on integrating Vantage Media lead and clicks experiences.* Performed code-reviews and helped troubleshoot various issues.* Managed owned & operated properties.

Managed several development projects, created technical specifications, project schedules, development road-maps, and communicated these with my team and the larger organization. Successfully delivered systems through all phases of the SDLC.* Analyzed existing business critical systems to determine failure points.* Worked with stakeholders to determine business requirements for new email processing system.* Designed a scalable client-server email processing system, including the BRD, FRD, Product Spec. * Created road-map to replace existing solution that could not handle submission volume.* Successfully managed the anti-spam tools team through all phases of the SDLC. * Successfully launched product.* Created technical specifications, project schedules, and provided leadership to a team of developers.* Worked with other Managers to determine best use of resources and modified timelines to suit.* Communicated with the broader organization on strategy, timelines, milestones, and achievements.

Worked with the spam analyst team on analyzing and filtering email spam. Began managing projects while in this role.* Reviewed incoming abuse submissions and created rules to block spam.* Performed code reviews.* Coded and Maintained legacy Perl scripts.

Winnipeg, Canada Area

Responsible for the ongoing maintenance of laptops, workstations, printers, and mobile devices.* Troubleshot various hardware / software issues for workstations and network hardware.* Installed Workstations, Printers, and Telephony equipment in a Microsoft Environment.* Installed workstation software.* Maintained Workstations and equipment.* Created and presented training documentation.* Procured and setup mobile devices (BlackBerry) for clients.* Maintained relationships with various vendors for procurement and support of mobile devices.* Acted as Tier-1 and Tier-2 support for mobile devices.