Ensuring great customer experience starting from the initial contact through all stages and touchpoints in a customer journey. Reconnecting with legacy customers and providing process & equipment support plus drive technical sales to grow business and achieve greater customer satisfaction and retention.Management- Management of resources- Project management for all NAFTA & South America wire bonder projects- Management of all equipment and software demonstrations- Managed the service department incl. scheduling, quotations for service and equipment, etc.- Managed technical matters between USA and Germany to achieve 100% customer satisfaction- Coordinated and documented training and ongoing performance management of field service engineers Training/Support/Demonstration/Improvements- Technical sales support- Provided technical and process support to customer, sales staff and field service engineers- Demonstrated equipment on major shows like Semicon West, IMAPS and Battery Show in Novi- Provided solutions to R&D for product improvements that led to new salesApplication- Knowledgeable with Infrared Laser wire bonding (Al/Cu/Ni ribbon).- Experienced in ultrasonic, thermosonic and thermocompression wire bonding processes with Al, Au, Pt, PdCu and Cu bonding wire- Developed turn-key wire bond process solutions to MIL specification on fine-, large- and ribbon-wire- Worked on a large variety of materials such as FR-4, FR-6, LTCC, HTCC, Quartz, Lead-Frames, Rogers,... and packages like RF, EV batteries (18650 & 21700) and concentrated solar cells (CPV)- Created manuals, training materials, work instructions and other technical papers as well as marketing documents- Presented a paper at IMAPS workshop in San Diego 2012 and in San Jose in 2013 “How To Deal With Resonances In Wire Bonding”- Participated in a Management class at Dale Carnegie in Orange County in 2016- Fluent in English and native German speaker