Andrea Sharoff Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas

San Francisco, California

Oversight of 50 employees between 4 job classifications, productivity management for each schedule, hiring/accountability management, oversee and respond to guest feedback pre arrival and post departure, address guest concerns/be the listening ear and take proper steps to ensure satisfaction, develop Assistant Managers and foster their learning and growth, work closely with every department in Hotel to ensure cohesive guest experience.

St. Louis, Mo

Executed all duties necessary to open a new establishment, successful one year of business addressing challenges in a positive light and making changes consistently to best accommodate the location and demographic.

Chicago, Il

Assisted in managing daily operations of Front Office and acted as Manager on Duty during the evening shift. Duties included hiring and training new employees, daily evaluation of house count and appropriate course of action each day, final detailing of incoming reservations to ensure all guest preferences were accommodated, responded immediately to any and all guest concerns ensuring resolution exceeded guest expectation, maintained consistent communication with Housekeeping department during shift to ensure guest rooms were prepared for all arrivals, monitored and responded to/followed up with guest comments on satisfaction surveys, assisted with scheduling, managed payroll, managed all Front Office supply ordering and submission of all invoices. Worked closely with Event & Sales Managers to ensure details for all large groups, VIP guests were clearly communicated and thus executed seamlessly. Extensive experience with high profile clientele.

Chicago, Il

Responsible for Managing a team of 45 in the Lounge and Garden operations of NoMI Kitchen. Oversee daily operations, execute Sales & Catering planned events, managed beverage inventory, assist with implementation of cocktail program (twice annually), oversee full menu changes (three times annually) as well as frequent small changes, manage payroll for the full Lounge and Restaurant areas of NoMI Kitchen, assist management in Restaurant with miscellaneous operational needs.

Chicago, Il

Lead team of 12 as the sole Manager. Responsible for daily operations, guest interactions and guest satisfaction, all administrative duties (payroll, scheduling, labor control, etc.), hiring/training and oversaw Minibar operation for our 198 room hotel. Redesigned and oversaw maintenance of Library (complimentary beverage area in Lobby of Hotel) -- created setup and offerings for 24 hours beverage service available to all hotel guests daily. Coordinated all menu changes (2-3 times annually) with Executive Chef and changing of menus in all guest rooms with Housekeeping team.

Chicago, Il

Oversaw daily operations of the In Room Dining department under direction of the Director of Operations for the Food and Beverage Department.

Bachelor Of Science (B.S.), Hotel, Restaurant And Institution Management

Hospitality Administration/Management