Andrea Shipp Email & Phone Number

Dublin, California, United States

• Managed revenue tracking process and updated revenue tracking spreadsheet as order status changed throughout the revenue cycle.• Served as Order Fulfillment representative on global cross functional team for revenue. Provided order delivery status to factories, service, sales and business centers worldwide.• Reviewed customer contracts for revenue recognition terms as needed.• Identified stakeholders and organized a Weekly Configuration Review Team to identify and resolve possible issues at order placement. Feedback to Marketing resulted in moving configuration review to the quote process, which improved order accuracy at order entry.• Actively participated in the New Product Introduction Process with Engineering and Marketing to ensure order conversion to new products as required and reduced excess inventory for discontinued products.

• Managed a staff of three contracts administrators and one customer service representative responsible for the Magnetic Resonance product division order processing.• Oversaw revenue tracking process including: shipment, delivery and installation status. Assisted Finance in providing monthly and quarterly revenue projections based on revenue recognition policy.• Coordinated contract assignment and novation process in acquisition integration.

• Reviewed domestic and international contracts, negotiated terms and conditions based on company’s guidelines. Coordinated complex contracts with Legal department.• Drafted, wrote and submitted company response to bids based on input from sales, service and legal departments.• Managed contract performance from award to delivery of product and completion of installation. • Represented Contracts and Service on company’s Global SAP standardization team. Developed detailed order processing procedures and educated the Customer Assistance Center personnel. Successfully completed order backlog conversion.

• Managed a staff of seven customer service representatives, material planning and order fulfillment personnel.• Integrated an acquired probe manufacturer into the parts and supply order & probe repair processes.• Developed and implemented EXCEL based probe repair tracking spreadsheet conversion to web based application achieving improved tracking and reporting metrics on probe repairs.