Andrea Shipp Email & Phone Number

Dublin, California, United States

• Managed revenue tracking process and updated revenue tracking spreadsheet as order status changed throughout the revenue cycle.
• Served as Order Fulfillment representative on global cross functional team for revenue. Provided order delivery status to factories, service, sales and business centers worldwide.
• Reviewed customer contracts for revenue recognition terms as needed.
• Identified stakeholders and organized a Weekly Configuration Review Team to identify and resolve possible issues at order placement. Feedback to Marketing resulted in moving configuration review to the quote process.
• Actively participated in the New Product Introduction Process with Engineering and Marketing to ensure order conversion to new products as required and reduced excess inventory for discontinued products.

• Managed a staff of three contracts administrators and one customer service representative responsible for the Magnetic Resonance product division order processing.
• Oversaw revenue tracking process including: shipment, delivery and installation status. Assisted Finance in providing monthly and quarterly revenue projections based on revenue recognition policy.
• Coordinated contract assignment and novation process in acquisition integration.

• Reviewed domestic and international contracts, negotiated terms and conditions based on company’s guidelines. Coordinated complex contracts with Legal department.
• Drafted, wrote and submitted company response to bids based on input from sales, service and legal departments.
• Managed contract performance from award to delivery of product and completion of installation.
• Represented Contracts and Service on company’s Global SAP standardization team. Developed detailed order processing procedures and educated the Customer Assistance Center personnel. Successfully completed order backlog.

• Managed a staff of seven customer service representatives, material planning and order fulfillment personnel.
• Integrated an acquired probe manufacturer into the parts and supply order & probe repair processes.
• Developed and implemented EXCEL based probe repair tracking spreadsheet conversion to web based application achieving improved tracking and reporting metrics on probe repairs.