Travel the world

Designing and implementing a sustainable value for Credit Suisse by creating Digital Private Banking (DPB). Digital Private Banking’s vision is to be a cutting-edge platform with a comprehensive set of core banking and enhanced digital offerings. Digital Private Banking will deliver seamless and high-end multi-channel client experience with multi-device functionality, creating a unique banking experience for clients and relationship managers.Senior Project Manager role with the responsibility to lead highly challenging and innovative projects from conceptual phase until roll-out to the front office, and drive projects in close collaboration with front segments and stakeholders within business and IT. Inter-divisional and international projects with high management attention

Developing and promoting strategic solution of an integrated front workplace for PB UK- Designing detailed business requirements for the introduction of the CS Advisory Process in UK- Defining implementation roadmap in collaboration with IT Partners based on Front Office and Management priorities- Rollout Global Front Solutions Advisory Process and Activity Management as part of FrontNet to PB UK: develop rollout plan, conduct testing and trainings to over 150 front office staffTransforming a social media idea into a detailed business concept and subsequently a project with the goal to position Credit Suisse as a technology market leader with an innovative and unique service offering for Credit Suisse External Asset Managers (EAM)- Deriving business requirements and defining the impelemtnation roadmap- Implementing the concept with an external IT provider and ensuring a smooth going live of the solution in Switzerland, Germany, Singapore, the UK and Luxembourg in less than a year.

Functional lead of end user services teams in US, Canada, Mexico and Panama; Implementing global call center infrastructure and processes as well as virtualization of global call center functions in the Bahamas, US, UK, Jersey, Monaco, Hong Kong and Singapore; Project manager for the introduction of standardized User Services in various international locations

Integration and continuous improvement of new and existing services; Responsible for maintenance and standardization of the Call Center Core Infrastructure(Ticketing, VOIP-Telephony/IVRS, KMDB); Project manager “end user support” as part of a global migration and standardization program for 18 Wealth Management International locations

Responsible for Requirements-, Platform- and Test-Management in the Windows area; Managing relationsships with stakehoders; Definition and implementation of Workplace strategy and standardization of the Electronic workplace; process improvments

Line manager of special services team and deputy section head; Establishing and maintaining a VIP service for Group Executives; Support, service provisioning and periodic IT-Security review ofthird-party companies connected to UBS environment; Responsible for server and client release management; Regional rollout support of new desktop, flatscreen and mobile generation- Participation in several process and organizational re-engeineering projects

Teamleader deputy; Cosulting and customer support; Hardware, software, releases and updates installations, Server maintenance (NT, NOVELL), Backup, Restores, support and troubleshooting; User administration and authorization